Responsibilities and Duties: - Support intake staff by assisting with insurance verification.
- Initiates authorization requests with insurance companies and government payers and obtains the necessary documentation.
- Communicate and report to case management any insurance related issues for order fulfillment.
- Monitors outstanding authorization requests and initiates follow up of authorizations in a timely manner.
- Assists with insurance changes when prior authorizations are needed.
- Manages phone calls related to prior authorizations.
- Other duties as assigned.
Qualifications: Education: Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements: - Ability to multi-task in a fast-paced environment
- Detail and team oriented
- Effective communication (verbal and written) and organizational skills
- Proven computer proficiency, the use of multiple applications simultaneously
- Knowledge of the HME/DME industry is preferred
- Previous experience in referral intake and/or medical insurance is preferred