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PRODUCT TECH SUPPORT in Austin, TX at Vaco

Date Posted: 4/27/2018

Job Snapshot

Job Description

You will work onsite at a global online social media platform. This is a fast paced environment with limitless opportunity for professional growth. You will be relied on to help shape the platform and provide a real impact on the future user experience.

DUTIES: You will work to support our platform both internally and externally. Investigate product quality of their beta applications. Understand and communicate product launch and severity of issues to partners.

Other duties include:
● Interacting with platform community to answer product questions; investigate product quality of clients' applications
● Assist in troubleshooting product issues
● Correspond with community members
● Meticulously document findings
● Communicate effectively with cross functional partners in Operations and Product
● Develop test cases and scenarios in order to pinpoint the root cause of product bugs

SKILLS:

• Exceptional problem solving skills, proven ability to learn new skills quickly
  • passion for ensuring high quality product experiences for end users; flexible and will to respond quickly to urgent or changing processes
  • familiarity w/Android and/or iOS platforms; detail oriented and high quality output
  • Proficient in desktop applications and ability to quickly learn proprietary software
  • Strong writing skills, including complete command of the English grammar and mechanic
  • Able to effectively multi-task and remain cool under pressure
  • Self-starter with proven organizational and problem-solving skills

• Dedicated to ensuring community members receive a superior product experience
• Demonstrate leadership through proactively providing operational feedback

• Comfortable working in fast-paced environment; able to adapt to change quickly
• Effectively share knowledge and learnings with team

• Previous unconventional customer service experience a plus

EDUCATION: ● BA/BS degree required

*This is slated as a 3 month contract with extension

Job Requirements

You will work onsite at a global online social media platform. This is a fast paced environment with limitless opportunity for professional growth. You will be relied on to help shape the platform and provide a real impact on the future user experience.

DUTIES: You will work to support our platform both internally and externally. Investigate product quality of their beta applications. Understand and communicate product launch and severity of issues to partners.

Other duties include:
● Interacting with platform community to answer product questions; investigate product quality of clients' applications
● Assist in troubleshooting product issues
● Correspond with community members
● Meticulously document findings
● Communicate effectively with cross functional partners in Operations and Product
● Develop test cases and scenarios in order to pinpoint the root cause of product bugs

SKILLS:

• Exceptional problem solving skills, proven ability to learn new skills quickly
passion for ensuring high quality product experiences for end users; flexible and will to respond quickly to urgent or changing processes
familiarity w/Android and/or iOS platforms; detail oriented and high quality output
Proficient in desktop applications and ability to quickly learn proprietary software
Strong writing skills, including complete command of the English grammar and mechanic
Able to effectively multi-task and remain cool under pressure

Self-starter with proven organizational and problem-solving skills

• Dedicated to ensuring community members receive a superior product experience
• Demonstrate leadership through proactively providing operational feedback

• Comfortable working in fast-paced environment; able to adapt to change quickly
• Effectively share knowledge and learnings with team

• Previous unconventional customer service experience a plus

EDUCATION: ● BA/BS degree required

•This is slated as a 3 month contract with extension