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Provider Relations Representative in Pinellas Park, FL at Vaco

Date Posted: 5/14/2018

Job Snapshot

Job Description

Provider Relations Representative


Our client is looking for an outgoing Healthcare Professional to join their new and exciting Division! This person will be responsible for providing administrative and clerical support within area of responsibility that may include telephone support, filing, typing, coordinating schedules, distributing correspondence, materials management, data entry, simple data analyses, and rudimentary reporting. All within established legal guidelines and maintaining confidentiality at all times.

Essential Functions:

* Consistently exhibits behavior and communication skills that demonstrate DaVita Medical Group's commitment to superior customer service, including quality, care, and concern with each and every internal and external customer.

* Uses, protects, and discloses DaVita Medical Group patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.

* Processes all requests for information following established legal guidelines.

* Ensures receipt of a valid authorization for each request.

* Supports the preparation for audits and data requests.

* Assists with manual data entry.

* Maintains database of information for area of responsibility.

* Analyses data and compiles statistics.

* Assists in the preparation of reports.

* Answers, screens, and transfers telephone calls.

* Maintains schedules by coordinating with appropriate parties.

* Organizes and distributes correspondence, reports, memos, etc.

* Performs additional duties as assigned.


* Minimum: High School diploma, G.E.D. or equivalent

* Minimum: Special certification required for specific job and/or over 1 year of post-high school education or a degree from a two-year college

* Preferred: Associate's or Bachelor's degree


* Minimum: 1-3 years of experience

* Preferred: Over 2-3 years of experience in the healthcare industry

* Over 2-5 years of experience in the specific job and/or department Knowledge, Skills, and Abilities:

* Computer literate

* Proficient in Microsoft Office (Excel, Access, Word, and Outlook)

* Able to type 25 wpm.

* 10-key skills * Excellent verbal and written communication skills

* Excellent organization skills * Customer service oriented

* Filing skills

* Strong analytical and problem-solving skills

* Ability to work on multiple assignments and manage time effectively

* Knowledge of medical terminology

* Detail oriented

* Ability to work effectively with people at all levels of the organization

* Demonstrated ability to take initiative, ask questions, and prioritize