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Purchasing Manager in Raleigh Durham Area at Vaco

Date Posted: 4/23/2018

Job Snapshot

Job Description

Who we are looking for:

We are looking for a direct-hire permanent Purchasing Manager for our client in the Raleigh-Durham area. This Purchasing Manager MUST have NetSuite experience! To provide exceptional service, support, and communication through direct management of customer orders, ensuring customer satisfaction and retention through processing orders, inquiries, and order management as the liaison with the sales team, purchasing, billing, and collections.

How you'll make an impact:

  • Process purchase orders in a timely manner
  • Manage internal customer inquiries and communications in a professional manner ensuring that resolution is always provided
  • Maintain the progression of the orders through fulfillment.
  • Research & revise any issues working with sales personnel linking all relevant documentation within NetSuite for auditing purposes.
  • Work closely with Sales team, purchasing, vendors and distribution center personnel coordinating changes needed on customer orders and determining order status, contacting sales as needed.
  • Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors (OM responsible for ensuring all credits have been appropriately authorized prior to preparing credit transactions)
  • Maintains the Return Authorization process in adherence to company policy
  • Keep Purchasing Standard Operating Procedures updated
  • Maintain a high degree of communication, cooperation and coordination with internal departments
  • Develop and maintain a knowledge base on product management through all aspects of the purchasing lifecycle

  • Minimum 2 years purchasing experience
  • Customer focus - focus on exceeding customer expectations
  • Ability to exercise good judgment with established departmental guidelines.
  • Ability to identify actions necessary to carry out instructions furnished in written, oral or diagram form.
  • Business Acumen
  • Proven ability to manage competing priorities in a high-volume work environment.
  • He/she must be able to take ownership and drive the resolution of issues despite the origination.
  • A sound understanding of customer service, order processing, credit processing, and billing principles.
  • Proven ability to reconcile and audit data effectively with previous involvement in audit and compliance reviews.
  • Sound computer skills with proficiency in Microsoft Office, NetSuite, and SalesForce.