Real Estate Coordinator in Memphis, TN at Vaco

Date Posted: 6/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/13/2019
  • Job ID:
    REALE30199

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES:

Customer Interaction

  • Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing client in a way that builds customer relationships and a positive corporate image
  • Answer customer inquiries in a timely and accurate manner; respond appropriately to provide technical assistance when needed
  • Maintain direct, continuing relationship with assigned customers; take responsibility for customer satisfaction and loyalty
  • Participate in department marketing activities which may include attending after hours functions as requested or required
  • Coordinate daily closing activity to fulfill team responsibility for meeting and exceeding customer closing expectations; continuously communicate about scheduling, work volume, and work assignments

Pre-Closing

  • Collect property data e.g. payoff statements, tax status, homeowners association status letter, termite letter, sidewalk inspection, and home warranty
  • Verify who will pay termite inspection
  • If home warranty is different than amount listed in contract-verify why and who will pay for warranty as well as difference
  • Confirm agent commission and administration fee
  • Be familiar with all CFPB/ NPPI rules
  • Confirm repairs, collect invoices and determine how they are to paid or accounted for
  • Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals; provide a pro-active approach in notifying customers of potential roadblocks or issues
  • Organize real estate documents in preferred order in file
  • For remote closings, confirm logistics of closing docs. Seller- (email or FedEx)/ Buyer-(Schedule vetted mobile notary)
  • Typing various forms of correspondence, processing incoming emails, preparing and proof reading various documents, filing, copying, and all other tasks assigned.
  • Have an understanding of procedures and practices sufficient to communicate with clients, agents, lenders, and split attorney in the opening and closing of files

Other Duties

  • Provide transaction information to authorized persons or determine who can best provide and route the request
  • Adheres to company policies and guidelines

QUALIFICATIONS

Technical Knowledge

  • General knowledge of and ability to perform basic computer programs (i.e., E-mail, Microsoft Word and Internet; sending and retrieving electronic documents

Characteristics

  • Possesses a willingness to actively commit to work and invest time, talent and best efforts to accomplish goals
  • Can quickly modify behavior to deal effectively with changes in the work environment; able to effectively to work within changing work structures, processes, and requirements; can easily interact with customers and coworkers with different styles, preferences and needs
  • Has high standards of performance for self and others; naturally monitors work product to ensure freedom from errors, omissions or defects
  • Is trustworthy - demonstrates honesty; keeps commitments, and behaves in a way that gives others confidence in personal intentions. Represents client well to customers and community
  • Can handle stress in a manner that is acceptable to others and to the organization

Skills

  • Ability to use appropriate interpersonal styles and communication methods to gain and retain business from prospects and clients
  • Ability to determine and meet customer needs, build productive customer relationships and take responsibility for customer satisfaction and loyalty
  • Ability to develop and use collaborative work relationships to accomplish team and Company goals
  • Effective time management skills and ability to establish priorities and meet deadlines
  • Ability to manage stress of deadlines and high volume workload
  • Ability to handle multiple tasks and adjust effectively to frequently changing work assignments
  • Ability to focus on all details and aspects of job or process to avoid substandard outputs
  • Ability to proofread and correct errors
  • Ability to clearly relay information, both oral and written, to others
  • Ability to correctly interpret messages from others and respond appropriately
  • Ability to develop alliances with others as necessary to accomplish work assignments
  • Ability to gather and organize relevant information
  • Ability to handle personal data in confidence
  • Ability to incorporate and apply new job-related processes and procedures in a timely manner.

EDUCATION, EXPERIENCE, AND BACKGROUND CHECK

  • A High school diploma. College degree or certificate in paralegal or equivalent work experience preferred
  • One year closing or lending industry experience preferred but not required
Successful completion of comprehensive background check upon hire and throughout employment