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Receptionist/Client Services Representative in San Diego at Vaco

Date Posted: 5/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Diego
  • Job Type:
    Admin - Clerical
  • Experience:
    At least 2 year(s)
  • Date Posted:
    5/14/2018
  • Job ID:
    463874

Job Description

RECEPTIONIST/CLIENT LOYALTY REPRESENTATIVE

In this hybrid position, you are the face and voice of the company and will exhibit a polished and professional representative of the organization. You are outgoing and friendly and have a natural talent for customer service. You are diplomatic, a superb listener, a strategic problem-solver and able to prioritize tasks in a fast-paced environment. You have a willingness to learn, embrace, and represent the organization's philosophies, while understanding the culture, and unique client environment.

Responsibilities:

  • Develop relationships through email, calls and chats with clients while providing an experience resulting in "raving fans"
  • Open/Close and maintain the Front Desk and Reception area
  • Answer and respond to corporate and customer service phone lines, including voicemails
  • Scheduling and maintaining conference room calendar
  • Receive and forward all mail and deliveries
  • Communicate and forward all facilities related requests to ensure internal customer satisfaction
  • Effectively communicate the benefits of our live events, products and coaching while providing client support
  • Meet or exceed service level targets for response times, issue resolutions, and quality
  • Research and execute tasks in an organized manner; consistently following processes and schedules
  • Proactively seek opportunities to improve service and bring added value to the client and organization
  • Demonstrate flexibility in role and willingness to provide support to other team members
  • Opportunity to support clients at local events

Qualifications:

  • 2+ years Customer Service experience
  • Strong time management and organizational skills
  • Ability to build and maintain professional, trusting relationships with clients while quickly and completely resolving issues
  • Excellent written and verbal communication skills, including active listening
  • Experience communicating with internal departments and individuals to reach timely resolutions
  • Well-versed in SalesForce, Desk.com or other CRM systems
  • Proficient at using Microsoft Office and Google Docs
  • Self-Development industry experience is a plus