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Regional Infrastructure Specialist I in London at Vaco

Date Posted: 7/26/2018

Job Snapshot

Job Description

**MUST BE ABLE TO WORK IN THE UK AND CURRENTLY LIVE (OR CLOSE TO) THE GREATER LONDON AREA**

Vaco UK has partnered with our client in London in search of a Regional Infrastructure Specialist l for a full time direct hire opportunity.

The primary responsibilities of this position are:

* Provide post project implementation support within region

* Promote Global Infrastructure Services and the FTS DC Standardization Model

* Liaise with regional personnel and identify GI service improvements

* Ensure that specific GI services are managed in a proactive and effective manner

This position has functional responsibility for the following:

* Implement and support Global Infrastructure in the following areas:

o MS Active Directory

o Client Hardware standards including printers and other peripherals

o Client software standards

o Patch management tools and processes including client and server systems

o Group policies for client systems

o Server environment including Application and F&P servers

o Network troubleshooting

* Ensure that client services remain cost-efficient, reliable, stable, scalable and secure

* Participate in identifying and working towards providing a seamless and integrated service

infrastructure

* Ensure service performance meets or exceeds business expectations and is delivered in accordance

with SLAs

* Document Infrastructure application landscapes, and operational support activities.

* Produce support documentation (to be stored in the Global Knowledge Base)

* Contribute to configuration management information and ensure inventories are maintained at all times

* Work closely with the GI architectural staff in Dallas to identify technology that could benefit the business.

* Communicate service outages and changes to the business effectively (through proper channels)

* Work with IT units to reduce the number of IT incidents through effective Incident and Problem

Management. Contribute to root cause analysis and problem reviews.

* Recommend direction and utilization of technologies to IT management.

Operational Responsibilities:

System and environmental monitoring including Windows Eventlog * Identification and handling of hardware issues. This includes management of 3rd party vendors providing contracted hardware support. * Identification and handling of operating system issues. * Monitoring of disk space on all servers. * Performing and checking system and application backups. * Checking of successful Anti-Virus updates. * Disable idle users as reported by the existing monitoring. * Handle all requests from FTS staff regards user administration or setup of new cases in certain applications. * Database health checks * Patch management according to the Global Standard processes * User Rights Audit: o Analyse access permissions on shared folders using an automatically generated report. Any misconfiguration needs to be reported and corrected. o Compile list of external users with access to A&M systems. o Compile list of disabled users. * Capacity management understanding for proactive remediation * Recovery exercise of single systems to ensure the restore of the backups is working.

Requirements:

* Minimum of 4 years I.T. experience in a large technical environment

* Proven ability to work with all levels of management throughout the organisation and develop business

partnerships.

* Customer focused and service orientated

* Possess the ability to articulate and to communicate well in English (verbally and written)

* Excellent interpersonal skills required; able to work well in the overall team, including Dallas colleagues

* Aware of the importance of SLA's and Key Performance Indicators (KPI's); experience of performing in line

with documented SLA's

* Aware of IT support processes (Incident, Problem, Change and Configuration Management)

* Understanding of how IT infrastructure components support the business

* Pro-active and methodical working style with a positive and 'can do' attitude

* Analytical and organizational skills

* Must have experience identifying and implementing technology solutions.

* Willingness to travel internationally

* Requires specialist technical knowledge in

o Active Directory, Microsoft Hyper-V, Windows Server OS, MS applications (including Office and

Outlook/Exchange), HP Server iLO, HP 3Par storage, desktop and laptop hardware, software

deployment technologies, McAfee antivirus, remote control software, network administration,

TCP/IP, printers (various types),Cisco network technologies.

Job Requirements

* Minimum of 4 years I.T. experience in a large technical environment

• Proven ability to work with all levels of management throughout the organisation and develop business

partnerships.

• Customer focused and service orientated

• Possess the ability to articulate and to communicate well in English (verbally and written)

• Excellent interpersonal skills required; able to work well in the overall team, including Dallas colleagues

• Aware of the importance of SLA’s and Key Performance Indicators (KPI’s); experience of performing in line

with documented SLA’s

• Aware of IT support processes (Incident, Problem, Change and Configuration Management)

• Understanding of how IT infrastructure components support the business

• Pro-active and methodical working style with a positive and 'can do’ attitude

• Analytical and organizational skills

• Must have experience identifying and implementing technology solutions.

• Willingness to travel internationally

• Requires specialist technical knowledge in

o Active Directory, Microsoft Hyper-V, Windows Server OS, MS applications (including Office and

Outlook/Exchange), HP Server iLO, HP 3Par storage, desktop and laptop hardware, software

deployment technologies, McAfee antivirus, remote control software, network administration,

TCP/IP, printers (various types),Cisco network technologies.