REMOTE Technical Support Rep in Florida at Vaco

Date Posted: 3/26/2020

Job Snapshot

Job Description

Responsibilities:

Our customer service representatives perform the following tasks:

  • Carefully listen to and understand customer issues
  • Probe and isolate issue causes
  • Utilize available resources to identify appropriate solutions for customers
  • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
  • Ensure customer satisfaction through effective call resolution
  • Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. First Shift. Open ended contracts

Requirements of the position include:

  • High speed internet
  • Quiet place where you can work from home.
  • High school diploma or the equivalent
  • 18 years of age or older
  • Basic computer navigation and technical skills
  • Advanced problem-solving skills
  • Typing proficiency of at least 25 words per minute
  • Ability to multi-task
  • Excellent interpersonal and communication skills
  • Company drug screen and background check are required