Remote Technical Support Representative in Kissimmee at Vaco

Date Posted: 3/25/2020

Job Snapshot

Job Description

Technical Support Professionals: let Vaco advocate for you and you'll have an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. We have immediate openings for Customer Service Specialists in the Orlando/Kissimmee area. Instead of being another faceless resume, let Vaco promote your strengths to the hiring manager while preparing you for their specific interview.

Our recruiters will provide you with great insight about trends in the market-keeping you up to date on compensation expectations, company culture and growth opportunities. If you're an experienced Technical Support Specialist and you want to partner with the best, apply today!

Job Description:

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Requirements
  • Windows PC
  • Headset/Headphones
  • High Speed Internet