Remote VoIP Architect in Memphis at Vaco

Date Posted: 6/5/2019

Job Snapshot

Job Description

Vaco is searching for a VoIP Architect for a great company in Memphis, TN. This position can be remote as well with little travel.

The VoiP Architect will design, implement and support the telephony/VoIP (Voice Over Internet Protocol) network infrastructure for the global enterprise. Function as the SME (Subject Matter Expert) for developing contemporary Telephony/VoIP network solutions that seamlessly integrates the internet, hybrid clouds and our internal network using emerging and cutting-edge capabilities and functionality.

* Performs network modeling, analysis, and planning. This includes high availability/disaster recovery "HA/DR" and resiliency planning/design/implementation as well as capacity planning and peering strategies.
* Develops mid- and long-term strategies for network platforms global and domestic.
* Collaborates with vendors to research and understand current technologies and recommends network and data communications changes (hardware and software) to maintain a forward thinking best-in-class network.
* Leads the determination of network requirements for large changes and new implementations.
* Acts as the network liaison with networking and infrastructure vendors/partners to ensure they follow network standards and guidelines.
* Acts as SME to troubleshoot complex network issues working with other technology departments/groups.
* Collaborates with technical management to architect networks that effectively reflect business needs, service-level and availability requirements, and other technology parameters.
* Communicates the role and values of the network to the organization and presents the business case for technology investments.
* Responsible for the architecture of the global backbone and datacenter infrastructures.
* Develops appropriate literature and documentation to clearly articulate architectures.
* Acts as an advocate for the network and architectures ensuring support and acceptance of strategy across the global engineering groups.

Ten (10) years of experience with a SIP (Session Initiation Protocol) trunking and PRI (Primary Rate Interface) telecommunications voice service to include four (4) years as a Avaya and/or Cisco telephony architect or equivalent combination of education and experience required.

Skills & Knowledge
* Knowledge of Avaya and/or Cisco UC, UCCE, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and ability to interpret and take action on alert management and performance management tools.
* Knowledge of the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (i.e., H.323, SIP, UDP, RTP)
* Knowledge of Cisco voice and collaboration with other systems (Genesys, Avaya and Microsoft) and/or knowledge of Python, Perlis or PowerShell
* Knowledge of Oracle (Acme packet) 6300 model Session Border Controllers
* Knowledge of unified communications with tablets and smartphones
* Advanced knowledge of backbone and edge routing policy, engineering, and operation in a multi-transit, multi-peer environment
* Advanced knowledge of datacenter clustering technologies, load-balancing and scalable architectures
* Understanding of modern router architecture including interworking of control plane and forwarding plane, switch fabric, and egress queuing
* Expertise in designing scalable and reliable networking architecture
* Strong hands on knowledge of QOS design and implementation
* Proficient knowledge of PSTN, T1/PRI, MPLS, ATM, SIP, ISDN, H.323 and MCGP and systems inter-connectivity
* Knowledge of call recording and monitoring tools with an emphasis on NICE Engage
* Knowledge of call center workforce management tools with an emphasis on Verint workforce management
* Knowledge of virtualization, cloud computing, and hybrid cloud infrastructure
* Excellent troubleshooting skills and knowledge of fundamental concepts, practices and procedures in testing and debugging
* Proficiency with the Linux (administration, maintenance, troubleshooting, monitoring, scripting) and virtualization technologies
* Programming knowledge
* Hands-on knowledge of high available hardware/software and virtual environments
* Knowledge designing/supporting MPLS-based networks, TDM & OCx point-to-point networks preferred
* Knowledge of protocols TCP/IP, EIGRP, OSPF, BGP, PBR, HSRP, VRRP, GLBP preferred
* Excellent oral and written communication skills, including presentation skills
* PC literate, including Microsoft Office products
* Project management skills
* Advanced problem-solving skills
* Analytical and interpretive skills
* Strong organizational skills
* Excellent negotiating skills
* Excellent interpersonal skills
* Ability to create and complete comprehensive, accurate and constructive written reports
* Ability to work in a team environment
* Ability to meet or exceed Performance Competencies

Education & Licensing
Bachelor's degree with major in Information Systems or Management from an accredited college or university preferred. Master's degree preferred. Security and networking certification(s) preferred.