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Review Analyst in San Jose, CA at Vaco

Date Posted: 8/23/2018

Job Snapshot

Job Description

INTERVIEWING IMMEDIATELY INCLUDING THIS WEEKEND!

As a Security analyst, you will be tasked with working on workflows that focus on reviewing apps that pose security risks to users. You are a detail oriented and communication focused individual that is comfortable speaking and writing emails to multiple cross functional teams. Managing multiple communication channels and responsibilities is just another bonus to you. Experience with malware and app development is preferred.


Key Responsibilities


  • Cross-team collaboration and communication to meet aggressive review deadlines across the security queue, various dashboards and any security incidents/projects.

  • Leverage expertise to thoroughly review at app and developer levels and relaying pertinent knowledge to the Android Security and Trust & Safety teams

  • Identify specialized violation types via multiple tools and collaborate with internal stakeholders to keep the store malware free

  • Escalation focused workflows from various stakeholders with a client focused mindset

  • Ability to identify gaps within workflows and processes in addition to providing input to relevant stakeholders

  • Recognize recurring spam trends from malicious developers that attempt to hide policy violating content


Skills and Experience


  • Preferred Bachelor's Degree any field

  • Excellent verbal and written communication skills

  • Bias toward action under ambiguity. Delivery and detail oriented

  • Ability to operate in areas that are not clearly defined within policy

  • Ability to prioritize and multi-task to meet multiple, recurring workflow requirements

  • Solid understanding of customer support best practices

  • Sense of responsibility, initiative and high quality work standards

  • Proactive, flexible individual that is capable of working in a rapidly changing environment

  • Willingness to accept feedback and quickly adapt

  • Willingness to work on holidays preferred

  • Thorough knowledge of existing policies and workflows preferred

  • Project and SLA delivery experience preferred


Role-Specific Skills requirements


Skill Name

Proficiency Level


Problem Solving & Escalation Management

Intermediate


Call/Conversation Management

Intermediate


Customer Interaction

Intermediate


Research Ability

Proficient


Attention To Detail

Advanced


Writing Composition

Advanced


Multi-tasking

Proficient