Sales Account Manager [Residential Support/ University Housing] in Englewood, CO at Vaco

Date Posted: 1/28/2020

Job Snapshot

  • Employee Type:
  • Location:
    Englewood, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Community Relations Account Manager position works directly with our customers to understand their needs and ensure their satisfaction. This role is also key to revenue generation by upselling products and services. A successful candidate will have higher education and sales experience combined with excellent presentation, demonstration, and relationship building skills.

Essential Functions of the role include:
Account Management
* Identify, cultivate and close upsell opportunities
* Regularly visit customer sites
* Support company marketing and sales initiatives
* Perform on-site and remote demonstrations
* Attend multiple events including national and international trade shows
* Develop prototype solutions tailored to customer needs
* Work with internal teams to review and scope customization requests
* Licensing, invoicing, and credit collection management for assigned accounts
* RFP/RFI analysis and responses; contract negotiations; addendum preparation and management

Customer Satisfaction
* Employ tactical and strategic measures to ensure that assigned accounts are satisfied beyond their expectations
* Build and maintain trusted executive relationships with all stakeholders
* Regular customer calls and periodic on-site visits (i.e., Must be able to travel up to 50% including internationally)
* Identify and resolve possible items of concern and serve as an escalation point (customer advocacy)
* Build sufficient product knowledge to perform assigned tasks efficiently; seek assistance from Senior Account Managers, Team Lead and subject matter experts when additional product knowledge is required

Competencies, Skills, and Abilities
* Excellent communication skills (including public speaking)
* Outstanding work ethics
* Self-motivated with superior time management skills
* Team work-oriented
* Utilize problem-solving techniques to manage escalations in a timely manner
* Flexibility to work with customers in different time zones (including internationally)
* Able to execute and focus in a fast-paced work environment
* Ability to multi-task multiple priorities
* Proficient use of different internal tools and compliance with company procedures

Education and Experience
* Bachelor's degree - demonstrated relevant professional experience of 5 or more years considered
* Higher education housing experience such as Associate or Assistant Director of Housing, Residential Life, Housing Operations Manager, Conference Services Director, Residential Services Technology Support Specialist, etc.
* Experience managing multiple priorities at the same time
* Advanced knowledge of MS Office Suite of products
* Experience using a housing/conference management software


* Previous use of CRM systems preferably Salesforce
* IT background or experience working with IT projects/teams
* Basic understanding of software licensing contracts, terms, conditions, pricing, etc.
* Experience working with software vendors
* Active Participation in RFP/RFI projects
* Basic knowledge of Accounts Receivable
* Be self-motivated, disciplined, and able to work independently
* Outgoing and engaging personality
* Excellent attention to detail
* Ability to successfully build rapport with stakeholders
* Able to maintain a high level of productivity
* Able to manage multiple competing priorities, and
* Able to work effectively under pressure and with time constraints in a fast-paced team-oriented environment
* Ability to prioritize tasks and set, manage, and meet deadlines
* Willingness to travel nationally and internationally approximately 50%