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Sales and Client Support Representative - Lakeland - $55K in Lakeland, FL at Vaco

Date Posted: 3/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lakeland, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Vaco is currently recruiting for a Sales Support/Account Manager for a fantastic client in the Lakeland area! This is a direct hire role with our client paying between $55,000 and $59,000 depending on experience.

The ideal candidate will have 5-7 years of client management and sales support experience and have a proven success rate in maintaining and growing existing relationships with clients!

Essential Duties and Responsibilities:

  • Pro-actively manage client relationships and ensure client engagement with the product(s) such that they are utilizing them and that they are meeting their expectations
  • Conduct regular check-in calls and business reviews with clients
  • Thoroughly document outcomes of engagement interactions
  • Develop and implement success plans designed to get slow-to-implement clients on the path to success
  • Advocate for clients by identifying emerging issues and suggesting improvements to processes, policies and products
  • Make recommendations for improving user experience and advancing client use
  • Forecast and track key account metrics
  • Lead by example --provide a strong role model and influence on others for best Client Advocate practices - employing a timely and professional approach in all interactions.
  • Interface with the Innovation team to assist in establishing business/use cases based on client feedback
  • Communicate with various internal groups to communicate key feedback
  • Deliver value to the company through customer satisfaction, retention and cross-selling
  • Collaborate with members of internal and client teams
  • Identify and escalate potential at-risk clients
  • Take ownership of client interactions
  • Engage departmental leaders
  • Work cross-functionally with all business stakeholders
  • Conduct and document discovery and needs assessments for supplemental services estimates and deliver cost information to clients
  • Qualify upselling and cross-selling opportunities among current clients and coordinate with sales team to pass opportunities into the sales pipeline

Education and Experience:

  • Bachelor's degree in business or related discipline

Vaco was again named in the INC 5000 list of fastest growing private companies in the US, we provide the highest quality staffing solutions for accounting, clerical, management, sales and other professional positions on a contract, contract to hire and permanent basis. Our strength is our ability to match your talent and expertise as a professional to the unique business needs of your future employer. We offer you a solution - a career solution that allows you to free yourself to focus on what you do best.

Vaco is an Equal Opportunity Employer.