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Sales Support in Melbourne, FL at Vaco

Date Posted: 5/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Melbourne, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

At Vaco, we give you an advantage over your competition through relationships with human resources and hiring managers directly. We currently have a client seeking a Sales Operations Coordinator II and we want to hear from you! Using your Salesforce experience, you will be engaged in coding and unit-testing Salesforce enhancements required for OTC phase 2.

Think of us as an advocate who will promote your strengths and prepare you for your interviews by supplying you with key information on our client. Our recruiters will be able to provide great insight about trends in the market - keeping you up to date on compensation expectations, company culture, and growth opportunities. If your background is in Information Technology / Software Development and you want to partner with the best, apply today!

Support the outside sales team including creating quotations and updating the CRM system

  • Customer support including providing order status, answering customer questions, and logistics arrangements
  • Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
  • Respond to software activation requests following CMS Software Activation process and update the CRM accordingly

Operational Focus

  • Enter approved purchase orders
  • Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
  • Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
  • Support sales operational efforts during product launch process
  • Manage product trade-in during order entry, communicate return material information and follow up with customer
  • Primary point of contact for generating purchase requisitions for resale items and interfacing with Purchasing
  • Manage the sales loaner inventory, including loaner follow up and retrieval
  • CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
  • Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
  • Accomplish project tasks as assigned by Sales Management

Skills & Experience:

  • Familiar with database operation and data entry
  • Customer Service experience desired
  • Professional phone etiquette
  • Ability to multi task and work under pressure
  • Hands on knowledge of standard Microsoft Office applications

Academic Requirements: Associates Degree in Business or related field desired