Scheduling Coordinator in Louisville, KY at Vaco

Date Posted: 12/23/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

We currently have a Scheduling Coordinator for an ambitious, self-motivated, candidate. This position is located in Louisville, KY. Members of the Scheduling department play a critical role interfacing with both CAREGivers and clients to ensure needed care is provided in a timely manner. Candidates have the opportunity to join an award-winning company committed to providing an important service while earning competitive pay and benefits.

Job Responsibilities

  • Ensure all shifts are filled with an appropriate CAREGiver in a timely manner in their assigned timeframe.
  • Support the overall work, as needed, of the Scheduling Team which provides coverage - 24 hours a day, 7 days a week, 365 days a year to the organization.
  • Be attentive to relevant CAREGiver and Client needs in scheduling efforts.
  • Resolve conflicts in a professional and productive manner when they arise and provide outstanding customer service
  • Effectively respond to unanticipated challenges and bring effective solutions to clients
  • Meet the regularly established goals of the Scheduler position to meet broader organizational objectives
  • Utilize the computer system properly including documentation, schedule changes and tasks and ensure all documentation and communication is clear, concise and correct.
  • Answer the phone and respond to emails in a timely and professional manner
  • Learn, adhere to, and update as needed the Home Instead and Scheduler Daily Policies and Procedures
  • Attend appropriate meetings and come prepared and ready to contribute
  • Be available to serve as a member of the "on call" schedule

Qualifications and Skills

  • Strong organizational, multi-tasking, customer service, assertiveness and problem-solving skills
  • College degree required; advanced degree desired. Prior experience will be considered in lieu of education.
  • Knowledge of scheduling systems and advanced computer skillsPrior healthcare background beneficial