Scheduling Specialist (Foothill Ranch) in Foothill Ranch, CA at Vaco

Date Posted: 10/3/2019

Job Snapshot

Job Description

Principal Responsibilities/Essential Functions

n Manage reminders daily

n Assign follow up events for the appropriate time frame based on the type of order

n Review orders pending to ensure all orders are handled appropriately and timely from other locations

n Email order owners if order is halted

n Contact patient to set up product delivery or offer cash price

n Collect patient responsibility payment from the patient

n Set PSR daily driving route within the scheduling process

n Determine specific product to be dispensed based on physician preference

n Set appropriate alerts based on next action to be taken

n Attend and participate in department meetings

n Perform all other duties assigned

Performance Standards

n Attendance & Timeliness

Consistently reports to work every day when scheduled. Arrives to work on time. Works until end of scheduled shift or as directed by supervisor. Leaves and returns from breaks promptly and on time. Uses sick leave or other time off only as appropriate. Exhibits a willingness to work overtime and fill in on unscheduled shifts.

n Quality

Consistently strives to understand, anticipate, and meet the needs, expectations and satisfaction levels of patients and other "customers". Errors, inefficiencies, and inaccuracies are brought to management's attention with suggestions for improvement. Develops innovative solutions to departmental problems, Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient and the organization. Maximizes efficiency in all departmental operations. Measures progress against quality goals.

Behavioral Standards

n Dependability/Reliability

n Cooperative

n Enthusiasm

n Honesty/Integrity

n Initiative/Motivation

n Interpersonal Skills

n Judgment/Decision Making

n Oral Communication Skills

n Written Communication Skills

n Prioritization

General Physical demands and working conditions

Sedentary Work: Exerting up to 10 pounds of force frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.

Environmental Factors/Conditions

Eye Strain: potential for fatigue, irritation, blurred vision or headaches due to long periods of close or detailed visual work, including work with Video Display Terminals. (Constantly: more than 50% of the time).

Machines, equipment, tools, protective devices/garments

The person in this position must be able to operate the following the following equipment competently:

n Personal Computer (constantly - 100% of the time)

n Telephone System (constantly - 100% of the time)

n Laser Printer/ Copier (rarely - less than 5% of the time)

n Voice Mail (frequently - 20-50% of the time)

Specific physical demands/requirements

n Finger agility and dexterity (constantly - more than 50% of the time)

n Hearing (constantly - more than 50% of the time)

n Moving (frequently - 20-50% of the time)

n Reaching (occasionally - 5-20% of the time)

n Seeing (constantly - more than 50% of the time)

n Sitting (frequently - 20-50% of the time)

n Standing (frequently - 20-50% of the time)

n Talking ((occasionally - 5-20% of the time)

n Walking (frequently - 20-50% of the time)