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Senior Disputes Analyst - Norfolk, VA in Norfolk, VA at Vaco

Date Posted: 10/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Norfolk, VA
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

Senior Disputes Analyst - Norfolk, VA - Direct Hire opportunity


Seeking an individual with dispute analysis experience. This position is mainly in charge of analyzing disputes and reasons that cause disputes, approaching relevant parties to resolve disputes, and document dispute activity. The person in this role will be responsible for entering research into a specified database and facilitate process improvement.

Responsibilities include but are not limited to:

  • Managing disputes - contacting different internal departments requesting their review and determine if invoices have been properly billed based on the contract
  • Reporting - provide weekly KPI reports and ad hoc reports as needed, report on service failures, no response at location, determine reasons for reoccurring dispute patterns by customer or charge, provide determinations to area inquiring on behalf of the account holder
  • Customer compliance - ensure the account holder has provided all details related to disputed invoices
  • Dispute resolution and escalation-
    • Analyze disputes to determine root cause, highlight the process pitfalls to correct and prevent future disputes
    • Serve as a liaison between various internal departments
    • Ensure required information is received for dispute
    • Maintain dispute report, inform management of repeat service failures, no response from location or same dispute type reoccurring
    • Ensure payment related disputes/adjustments are reviewed to determine accuracy of the application
    • Promptly inform area inquiring on behalf of account holder of the outcome
    • Escalate unresolved issues to management in a timely manner
    • Ensure all disputes are addressed and followed up on daily
    • Ensure all disputes are closed out properly


  • Bachelor's level qualification required
  • Intermediate/advance proficiency in Microsoft Excel and process analysis required. Proficiency in other Microsoft Office software also required
  • Analytical, motivated, and goal oriented

Don't get lost in the numbers! Our client has an immediate opportunity for you. Instead of being another faceless resume, let Vaco advocate for you. At Vaco, we give you an advantage over your competition! Our recruiters have direct relationships with hiring managers so they can connect your work experience to the open job-promoting your strengths to the manager while preparing you for that specific interview.

Our recruiters will provide you with great insight about trends in the market-keeping you up to date on compensation expectations, company culture and growth opportunities. If your background is in accounting, and you want to partner with the best, apply today!