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Senior Implementation Project Manager in Eden Prairie at Vaco

Date Posted: 5/30/2018

Job Snapshot

Job Description

About the position

The Sr. Implementation Project Manager / Solutions Consultant is responsible for the successful implementation of our client's solutions for our clients. The Sr. IPM / Solutions Consultant will serve as the project manager on engagements, managing multiple concurrent projects to an on-time and on-budget conclusion. In this client facing role, you will manage the solution implementation through clear, concise client communication regarding project scope, requirements, project plans, timelines and expectations. You will work closely with Sales, Product Management, Development, technical consultants and other internal stakeholders to develop and deliver a solution with a high degree of client satisfaction. This role is also responsible for training clients on the solution by conducting hands on, interactive training sessions, and providing best practice consultation.

The Sr. IPM / Solutions Consultant will also assist with the continued development of the implementation methodology, project deliverables, client facing and internal documentation and the mentoring of other project team members. This role is an integral part of a fast paced, growing Client Success team, where you will make a difference.

Responsibilities

  • Make a difference
  • Provide project management for a portfolio of projects, ensuring high quality, on-time and on-budget implementations
  • Actively manage the client in a consultative manner through all project phases via strong project planning, proactive communications and milestone reporting
  • Set and manage client expectations regarding: project scope, timelines, client tasks and responsibilities, and issue and risk management
  • Conduct client solution training sessions
  • Interact with clients in a consultative way, advising on best practices to be utilized in their onboarding solution
  • Issue management and escalation
  • Accurate and timely project documentation and reporting
  • Participate in the evolution of the implementation methodology, document and template creation, including client facing documentation
  • Keep current on product functionality
  • Willingness to learn, adapt and take on new responsibilities as business evolves

Qualifications

  • Bachelor's degree or equivalent experience
  • Minimum 5 years project management experience implementing software solutions, preferably in a SaaS model
  • Excellent client relationship skills
  • Consultative, solution oriented approach to managing clients and projects
  • Strong organization, communication and collaboration skills
  • Ability to drive clients to desired outcomes
  • Ability to lead and facilitate client workshops and sessions, taking ambiguity and driving to clarity

Job Requirements

Implementation Management , SaaS , Comfortable in a Customer Facing Role, Entrepreneurial