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Senior IT Service Desk Analyst - FULL TIME in Houston, TX at Vaco

Date Posted: 5/24/2018

Job Snapshot

Job Description

Vaco has a full time opportunity in Houston, TX for a Senior IT Service Desk Analyst to provide leadership to our client's service desk and ongoing delivery of Office 365. An ideal candidate will deliver excellent customer service across a diverse user base at 48 locations across North America. In addition, they will be proficient in cloud technologies and have experience maximizing the usage of Office 365.

Job Responsibilities:

  • Provide Tier 1 & 2 support to end users across the organization
  • Develop & maintain weekly Service Desk report
  • Document procedures, standards and best practices
  • Active Directory administration - Creating user accounts, reset passwords, create groups etc.
  • Mobile Device Management
  • Troubleshoot basic network issues
  • Support of VoIP phones
  • Corporate A/V support and Video Conferencing support (LifeSize Cloud & Skype for Business)
  • Manage and monitor the Office 365 tenant - account maintenance, licensing…
  • Develop and document best practices for supporting Office 365
  • Provide advice and training to employees on various Office 365 applications
  • SharePoint Online administration
  • Drive adoption rate of Office 365
  • Project work as required


  • Associate's or Bachelor's degree in relevant subject matter
  • Minimum 5 years of professional experience supporting Microsoft infrastructure technologies with emphasis on Windows 10 and Office 2016
  • Minimum 3 years delivering and supporting Microsoft cloud-based technologies
  • Microsoft Certifications are a plus
  • Spanish communication is a strong plus
  • Diligent approach to problem solving with attention to detail
  • Excellent interpersonal skills while partnering with customers to solve problems in an efficient manner
  • Embraces a positive approach to customer service which demonstrates patience, empathy and an ability to communicate in easy-to-understand terms
  • Ability to adapt in a dynamic environment driven by continuous improvement
  • Bi-lingual in Spanish is a huge plus
*** Please note, this role is full time, no 3rd party resumes will be accepted. US Citizens and those authorized to work in the US are encouraged to apply. Our client is unable to sponsor or transfer H1b visas at this time***