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Senior Service Designer in San Francisco, CA at Vaco

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Design
  • Experience:
    At least 7 year(s)
  • Date Posted:
    4/2/2018
  • Job ID:
    VACO-D1

Job Description

Are you an artisan of design, a magician of user experience? Are you someone known for your thought leadership - the one who others turn to for fresh ideas and industry trends? Or are you a visionary wanting to make the world a better place for people all over the world?

Our client delivers imaginative digital experiences to the most compelling and high-profile brands in North America and beyond. They are not running just one leg of the race; they are one of the forerunners when it comes to digitalization. They have developed a unique approach of discovery, design and development to offer our clients the full package from start to finish. Their people are implementing fast-paced digital transformations, tapping into the latest technologies.

What they propose to you is a smart career move. A career move to an international company with a multicultural mix of professionals with diverse backgrounds. In a small team and flat organization you get to influence your own work and what our client's studio will look like in the future.

Their strong international presence also means you get to travel to other locations to collaborate on our international projects from time to time. So how about joining forces with the brightest minds in the industry who all want to move the world forward by developing better digital services?

YOUR JOB IN A NUTSHELL

As a Senior Service Designer you will co-create and deliver innovative and impactful concepts and solutions to our customers. Together with our client's design leaders, you will lead, plan and execute client projects, proposals and pitches. You will also conduct client workshops and customer interviews. Our client's experts work both at their conveniently located studio in the heart of San Francisco and on-site at our clients' premises depending on the project.

You understand the importance of seeing the big picture and can distill down to digestible design components, you make decisions without wobbling on the details and have the stamina to work on long-term projects. With our client, you get to build your professional brand, work with a fun and skilled team and be a vital part of our design studio that produces some of the most exciting products and services.

GOT WHAT IT TAKES?


We are looking for someone with an overall positive outlook on life and work. You will fit right in if you believe in the power of teamwork and collaboration, deliver on your promises and have the curiosity to continuously seek new approaches and ways to grow. We appreciate that you have a change agent's mindset and are eager to embrace new technologies and design methodologies. You must have passion for design, a strong work ethic, and nurture valuable connections in your field and community.

WHAT WE LOOK FOR IN AN IDEAL CANDIDATE?

Key tasks and responsibilities:

  • Lead client engagement with support from design leaders
  • Engage in internal and external dialogue around the service design discipline
  • Expert knowledge and practice of service design and research methodologies and tools, including qualitative and quantitative research methods
  • Excellent workshop planning, presentation and facilitation skills
  • Creation of service design blueprints, presentations, reports, and key project documentation
  • Strong communication and presentation of your designs and solutions across stakeholders, partners, and team members

Client facing / Consultant work:

  • Build strong and customer-centric service design solutions for our clients
  • Produce metrics to follow to guarantee the best business performance
  • Define digital strategies that align business, customer, and associate needs
  • Identify and act on opportunities within projects
  • Analyze and respond to client briefs in a timely manner
  • Effectively prioritize and deliver to deadlines
  • Excellent personal time management
  • Act as a change agent for customer projects

Design Skills and Expertise:

  • Relevant work experience in the service design discipline for a minimum of 7+ years
  • Education in relevant service design disciplines (Service design, Business design, Systems design, Interaction design, and Graphic / Communication design)
  • Great industry experience and a stellar design portfolio showcasing service design expertise
  • Mastery of the Digital Service Ecosystem and User-Centric practices
  • Solid experience developing and executing service design solutions, including proven launched service solutions in the real world
  • Collaborative work style with flexibility and positivity
  • Hands on experience of iterative/lo-fidelity prototyping
  • Empathetic nature and eagerness to embrace new technologies and new design methodologies


Job Requirements

Relevant work experience in the service design discipline for a minimum of 7+ years
Education in relevant service design disciplines (Service design, Business design, Systems design, Interaction design, and Graphic / Communication design)
Great industry experience and a stellar design portfolio showcasing service design expertise
Mastery of the Digital Service Ecosystem and User-Centric practices
Solid experience developing and executing service design solutions, including proven launched service solutions in the real world
Collaborative work style with flexibility and positivity
Hands on experience of iterative/lo-fidelity prototyping
Empathetic nature and eagerness to embrace new technologies and new design methodologies