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Service Desk Analyst (No C2C or Sponsorship) in Columbus, OH at Vaco

Date Posted: 5/7/2019

Job Snapshot

Job Description

If you want access to the best opportunities in the IT industry, you need to partner with Vaco! At Vaco, our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. Right now, we are seeking a Service Desk Analyst for one of our clients. Instead of being another faceless resume, let Vaco advocate for you! We will promote your strengths to the hiring manager while preparing you for that specific interview.

Our recruiters will provide you with great insight about trends in the market - keeping you up to date on compensation expectations, company culture and growth opportunities. If you're an experienced Service Desk Analyst, and you want to partner with the best, apply today!

Job Description:

Performs professional work providing support on personal computer and Macintosh hardware and software to end users and providing technical assistance to staff on operating hardware and software and office peripherals. Also, responsible for supporting audio/visual, video conferencing and telephone (Cisco VoIP) systems.

Responsibilities:

  • Responds to and resolves end user system issues that are reported through the Service Desk hotline and mailbox.
  • Resolve various hardware/software, peripheral (digital display devices, docking stations, etc.), and telephone problems. Complete PC and Macintosh peripherals and phone installs as required.
  • Develops and maintains standard operating procedures (SOP) for operating and maintaining desktop systems, including standard imaging, security protocols and Virtual Desktop environments.
  • Trains new employees on the use of office equipment such as voice mail, telephones, and desktop systems
  • Researches and works with Management to procure new hardware and software, including developing specifications and providing cost estimates
  • Manages the testing of new technical applications and upgrades
  • Maintains an inventory of I.T. equipment and works with Supply Management staff to auction obsolete equipment and follow proper disposal procedures for non-sellable equipment
  • Performs file back-ups and restores, using Commvault software
  • Applies anti-virus updates and performs password resets as needed by the users
  • Assists staff in configuring training rooms, conference rooms, etc. and providing technical assistance on equipment as required for meetings
  • Responsible for recommending and implementing new technical solutions;
  • Responsible for end user system and user administration for the entire organization through Active Directory
  • Manages deployment, administration, and support for desktops
  • Fields incoming Incident and Service requests from end users
  • Assesses and installs appropriate upgrades, patches, drivers, etc.
  • Identifies and learns appropriate software and hardware used and supported by the organization
  • Ensures license compliance and documentation
  • Performs hands-on fixes, including software/hardware installation and upgrades, implementing file backups and configuring systems and applications
  • Performs advanced troubleshooting and remediation
  • Responsible for end-to-end support of a complex network located in multiple locations, including supporting local and remote users
  • Available to support critical business issues 24/7 as part on an on-call rotation
  • May be required to be available through a mobile device via voice and/or data during and outside of normal working hours. Must respond within the defined Service Level Agreement; and

Job Requirements

Job Description: Performs professional work providing support on personal computer and Macintosh hardware and software to end users and providing technical assistance to staff on operating hardware and software and office peripherals. Also, responsible for supporting audio/visual, video conferencing and telephone (Cisco VoIP) systems. Responsibilities: •Responds to and resolves end user system issues that are reported through the Service Desk hotline and mailbox. •Resolve various hardware/software, peripheral (digital display devices, docking stations, etc.), and telephone problems. Complete PC and Macintosh peripherals and phone installs as required. •Develops and maintains standard operating procedures (SOP) for operating and maintaining desktop systems, including standard imaging, security protocols and Virtual Desktop environments. •Trains new employees on the use of office equipment such as voice mail, telephones, and desktop systems •Researches and works with Management to procure new hardware and software, including developing specifications and providing cost estimates •Manages the testing of new technical applications and upgrades •Maintains an inventory of I.T. equipment and works with Supply Management staff to auction obsolete equipment and follow proper disposal procedures for non-sellable equipment •Performs file back-ups and restores, using Commvault software •Applies anti-virus updates and performs password resets as needed by the users •Assists staff in configuring training rooms, conference rooms, etc. and providing technical assistance on equipment as required for meetings •Responsible for recommending and implementing new technical solutions; •Responsible for end user system and user administration for the entire organization through Active Directory •Manages deployment, administration, and support for desktops •Fields incoming Incident and Service requests from end users •Assesses and installs appropriate upgrades, patches, drivers, etc. •Identifies and learns appropriate software and hardware used and supported by the organization •Ensures license compliance and documentation •Performs hands-on fixes, including software/hardware installation and upgrades, implementing file backups and configuring systems and applications •Performs advanced troubleshooting and remediation •Responsible for end-to-end support of a complex network located in multiple locations, including supporting local and remote users •Available to support critical business issues 24/7 as part on an on-call rotation •May be required to be available through a mobile device via voice and/or data during and outside of normal working hours. Must respond within the defined Service Level Agreement; and