This site uses cookies. To find out more, see our Cookies Policy

Software Support Engineer in Raleigh at Vaco

Date Posted: 3/5/2018

Job Snapshot

Job Description

U.S. citizens and those authorizd to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Your practical working knowledge of HTML / CSS / Javascript, REST APIs, SSOs, Java 8, Spring and Hibernate will enable you to debug and resolve more complex issues and improve customer satisfaction!

The ideal candidate will also be able to perform light coding projects to support client customizations and has prior experience with Apache Tomcat and AWS.

We are looking for candidates with a lively spirit, strong work ethic, and positive attitude to join our team.

What you will be doing most of the time:

  • Answering in depth technical questions on use of API, UI & platform customizations, SSO, and integrations posted in our online client community and consulting with client developers via screen share sessions.
  • Providing L2/L3 support in debugging technical tickets involving UI customizations, SSO configurations & integrations, Rest APIs, and core functionality as assigned through our Jira ticketing system.
  • Configuring GitHub repos and deploying plugins, themes and other code
  • Helping customers update / configure / debug on premise hosting of our platform
  • Authoring / updating customer support articles and documentation

Job Requirements:

  • Bachelor's degree in Computer science / Computer Engineering or related field / experience
  • 3+ years of support experience in the software industry debugging customer installations and configurations (cloud and on-premise)
  • Strong problem solving, critical thinking and communication skills
  • Ability to efficiently analyze and troubleshoot technical issues, work independently and collaborate effectively with local and global colleagues
  • Some programming/debugging experience in HTML / CSS, Javascript, Java 8, Spring, Hibernate
  • Experience writing SQL queries
  • Prior experience with GitHub
  • General system administration experience including shell scripting; AWS & Apache Tomcat administration specific experience helpful.
  • Prior experience working with REST APIs

Preferred Skills:

  • Experience with code development tools (eclipse / intellij)
  • Experience supporting a SaaS product