Solutions Integration Analyst | Contract to Hire | 27-34/hr in Richmond, VA at Vaco

Date Posted: 2/13/2020

Job Snapshot

Job Description

ESSENTIAL FUNCTIONS AND DUTIES:



  • PROJECT / TASK MANAGEMENT


  • Leads technical implementation projects to ensure deliverables are met.
  • Ensures stakeholders are kept up to date on all assigned requests.
  • Works to control project and task scope while ensuring customer requirements are met.
  • Escalates scope changes to Solution Integration Manager.
  • Follows-ups on SIA roadmap tasks to ensure they are kept up to date.
  • Participates in team huddles and meetings, communicating if assistance is needed to keep tasks on schedule.
  • Demonstrates flexibility with workload and changing priorities.
  • Prioritizes workload effectively or requests help from SIA Manager.



  • TECHNICAL SOLUTION IMPLEMENTATION


  • Ensures a clear understanding of end user requirements and proposed solutions through follow-up communication.
  • Suggests alternative technical solutions when possible.
  • Creates projects, tasks, and tickets with all the documentation needed to streamline the development and testing process.
  • Assists customer solutions team as needed to resolve more complex technical issues.
  • Takes ownership of assigned tasks to ensure they are complete, tested, and released to production in line with requirements.
  • Reads SQL procedures and creates queries needed to support testing efforts.
  • Creates and modifies interface specs, providing data sources for staging tables and VMS.
  • Supports module implementations and enhancements related to updated configurations within VMS.
  • Analyses VMS data and identifies root causes based on results.
  • Supports documentation initiatives that align with team goals.



  • TEAM COLLABORATION / COMMUNICATION


  • Communicates efficiently and effectively with all Customer types, internal or external of the offices.
  • Fosters a positive working environment by demonstrating an attitude of collaboration and teamwork
  • Follows-ups with time sensitive tasks to ensure appropriate action is being taken.
  • Participates in peer review initiatives.
  • Participates in cross training activities to align with long term goals for VMSA and Amazon
  • Shares knowledge and expertise with other team members.
  • Works to maximize team communication and collaboration.
  • Demonstrates flexibility and positive attitude by modelling a positive, "can do" approach.
  • Acknowledges and appreciates each team member's contributions.



  • QUALITY CUSTOMER SERVICE
  • Conducts job duties with service and quality always in mind.
  • Maintains relationships with customer and service provider contacts in efforts to build reputation for service quality.
  • Responds to all inquiries in a courteous, prompt and efficient manner.
  • Considers the impact of technical changes to prevent disruption of operations.



  • Advocates, both internally and externally by establishing a positive rapport with account's key contacts as needed.
  • Projects a professional image of self and the Company.
  • Recognizes the importance of each customer interaction.
  • Ensures that actions are guided first and foremost by the mission and value statements.




  • VMSA AND DATA WAREHOUSE

  • One or more of the following are applicable based on expertise, tenure, and individual assignments:


  • Collaborates with the data warehouse team to add new modules and data elements to the warehouse and cubes.
  • Follows up on outstanding deliverables to ensure they fully vetted, tested, and released properly.
  • Monitors the development of new modules and features in VMS to ensure any business-critical information is transformed into the warehouse.
  • Expands the use of VMSA across our organization through the preparation and delivery of appropriate training content.
  • Delivers solutions which streamline operations and customer support.
  • Supports development of dashboards which reduce the demand on the customer solutions team for reporting, and address/resolve customer questions directly.
  • Supports initiatives to maintain a secure access environment.
  • Supports the design and creation of customer dashboards.
  • Ensures dashboards deliver clear content that addresses key supply chain questions.
  • Supports the standardization dashboards across the customer base to maximize utilization.
  • Proactively creates tickets and tasks to resolve issues, follows-up to ensure they are completed.
  • Implement approved customer requests for new features, reports, views, or enhancements to the cube or Dashboards.
  • Provides training to customers and associates on DW, cubes and dashboard functionality; maintain user guides and/or create training material where necessary.
  • Strives to expand knowledge of data warehouse to improve ability to resolve issues more quickly and independently.
  • Performs other work as directed by management

  • ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT


    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is frequently required to talk or hear. The employee regularly is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
    • The employee is regularly required to sit for long periods of time; on occasion may need to climb or balance; and stoop, or kneel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment and job sites is usually low, applicable to a business office.