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sql database administrator in San Diego, CA at Vaco

Date Posted: 1/29/2019

Job Snapshot

Job Description


Duties:

  • Implement and enhance ServiceNow platform and modules per business requirements.
  • Complete development, configuration and workflow administration to support business processes in the platform.
  • Provide day to day operational support and maintenance including planned maintenance outages.
  • Collect, consolidate and analyze service metrics to facilitate decision making related to service improvements.
  • Conduct unit testing and install new modules, releases and version upgrades.
  • Actively manages the life-cycle of the platform.
  • Monitor and fine tune application to achieve optimum performance levels.
  • Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy


Skills:

Requirements

  • Technical expert in ServiceNow with a minimum 5 years working experience as Administrator and Developer.
  • Experience building two-way integrations with ServiceNow using custom REST APIs.
  • Experience building change and release management workflows
  • Experience implementing CMDB.
  • Understanding of ITIL v3 and its components.
  • Expertise in ServiceNow scripting including JavaScript and Angular JS
  • Expertise in Web technologies (Web Services, XML, HTML, CSS, HTTP, etc)
  • Understanding of Enterprise IT Architecture.
  • Strong analytical, problem solving, organizational and planning skills.
  • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders and IT service owners.
  • End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
  • Ability to multitask and manage time effectively amongst multiple priorities.
  • Ability to communicate to all levels of end users, IS and Management staff.
  • Ability to work on a cross-functional team to design and implement scalable and sustainable systems.

Preferred Experience

  • ITIL certification.
  • ServiceNow Administration / Application Developer certification.
  • Experience with CMBD, Discovery and Asset Management.
  • Experience with SailPoint integration with ServiceNow
  • Experience with CVENT integration with ServiceNow
  • SQL experience for Data Mining and Data Analysis.
  • Experience working in a regulated environment
  • Experience in a global company dealing with multiple locations

Education:

* B.S. in Computer Science, Engineering or related filed; advanced degree a plus.