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Sr Technical Product Mgr- Brentwood- $130k in Brentwood, TN at Vaco

Date Posted: 2/11/2019

Job Snapshot

Job Description

Big Picture

We are looking for a SaaS Product Manager to support a local client's offerings.

In this role, the Product Manager will work with Customers, UX, Engineering, Marketing, Sales, and other functions to build SaaS platforms that delight and engage our customers. Your responsibilities will be end-to-end, from problem discovery and user story refinement, all the way through to delivering optimal solutions to those problems. We are looking for someone who can solve problems creatively and collaboratively, is data-driven, and can work effectively in a highly distributed team environment. It's in our culture to learn, adapt, and improve so you'll need to be someone who isn't afraid to try new things.

What You'll Be Doing:

  • Build relationships with sales and our customer, deeply understand customer needs and measure ongoing customer satisfaction
  • Define and develop the product value proposition
  • Analyze and breakdown complex business problems into discrete user stories
  • Identify customer pain points and work closely with engineering to develop differentiated solutions
  • Validate requirements and resulting product with customers to ensure success.
  • Work with Product Marketing to develop messaging and positioning that explain technical and business value in simple, understandable terms

What You'll Bring to the Table:

  • 5-8 years of overall work experience with a strong background in product development and/or product management.
  • 3+ years of product management experience at a successful company in the SaaS business
  • Understanding of cloud offerings and ability to discuss cloud architectures; familiarity/strength with AWS and related AWS services
  • Experience with Agile/Scrum development environments is desired
  • Proven ability to influence cross-functional teams without formal authority
  • Strong analytical mindset, and not afraid to roll up your sleeves and find meaningful insights in varied data sets
  • Very strong champion of the lean startup principles, user experience, and design thinking
  • Deep appreciation for the customer mindset. Proven ability to think customer-first; successful track record in building strategies and solutions to meet customer needs

Who We're Looking For:

Are you looking for a great challenging career that will span Contact Centers, Telephony, IVR technology, Voice services, Customer Experience, and Software development? Do you get a true feeling of satisfaction after tracking down and fixing particularly difficult issues or navigating through complex workflows? Does doing the same thing day after day leave you cold?

We're looking for people that take pride in their work and are willing to go the extra mile to help us provide the very best service to our customers. Our ideal candidates will flourish in a fast-paced, team-oriented environment, and will love taking challenges head-on.

Our team competes at the highest level of service to our customers.

How do we keep the best talent happy?

How about we start with "Open PTO" - we offer that! Because working hard requires that you play hard too.

Working hard also means you need to work out hard to clear the mind and rejuvenate the body - subsidized health club memberships are offered

We recognize the critical role our employees' families play in our success - that's why you'll find company events happening throughout the year for employees and their loved-ones - golf tournaments, holiday parties, summer cookouts, evenings at the ballpark, and lots more.

Compensation matters! In addition to highly competitive salaries, there is a full array of health insurance, health savings, disability insurance, and matching 401k programs, and more as a part of our employees' comprehensive compensation package.