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System/Application Support Analyst in Richmond at Vaco

Date Posted: 3/28/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Richmond
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/28/2019
  • Job ID:
    SYSTE20941

Job Description

Responsibilities & Expectations:

  • Strong working knowledge of Unix, Windows, AIX platforms and skills needed to understand the issues.
  • Experience in Python.
  • Experience with scripting in Shell or Powershell.
  • Incident resolution and supporting production system deployments while ensuring SLAs are met.
  • Deliver on Time to Resolve and Time to Detect reduction efforts.
  • Identify and contribute to long-term solutions and preventative techniques.
  • Increasing Self-Healing through closed-loop automation.
  • Equipping systems with automated monitoring and alerting
  • Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance
  • Support and deliver within Continuous Integration/Continuous Delivery pipelines
  • Influencing resiliency and scalability in production environments in Amazon Web Services and other cloud platforms
  • Support the team and contribute to designing, writing and delivering technical and process automation to improve the availability, scalability, latency, and efficiency of client's services.
  • Solve problems relating to critical services and build automation to prevent problem recurrence; with the goal of automated response to all non-exceptional service conditions.
  • Influence and support new designs, architectures, standards and methods for large-scale distributed systems.
  • Must be proficient in managing multiple tasks and deadlines.
  • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning.
  • The systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • Experience with Enterprise Monitoring Tools such as Splunk, Datadog, BlueStripe, Zabbix, HPOM, Diagnostics, Sitescope, BSM, AppResponse, CA-Unicenter
  • Familiarity with hosting apps in Cloud
  • Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way
  • Technical certification(s) in Cloud or OpenSource technologies


Basic Qualifications:

  • Bachelor's Degree
  • At least 3 years of experience in Python
  • At least 3 years of experience in Shell or PowerShell scripting
  • At least 3 years' Support experience in Web applications built on open source technologies or at least 3 years' experience in Mainframe or at least 3 years' experience in Database
  • At least 3 years' experience in Windows Servers or at least 3 years' experience in Unix Linux AIX server administration or at least 3 years' experience in Networking
  • At least 1 year of experience in Application Development
  • At least 1 year of experience in container technology
  • At least 1 year of experience with ITIL practices and principles
  • At least 1 year of experience with Enterprise Monitoring Tools

Preferred Qualifications:

  • Master's Degree
  • 5 years of experience in Application Development
  • 5 years of experience in container technology
  • 3 years of Unix experience
  • 5 years of experience working in a middleware environment
  • AWS Certified
  • 2 years' experience in supporting applications using APIs.
  • Familiarity with Application Container concepts using tools like Docker.
  • Familiarity with Machine Learning, YAML and JSON


Job Requirements

Operating systems: unix, windows, linux, aix, etc. Monitoring tools: splunk, Datadog, BlueStripe, Zabbix, HPOM, Diagnostics, Sitescope, BSM, AppResponse, Unicenter, etc. Scripting: shell or powershell Coding: Python