This site uses cookies. To find out more, see our Cookies Policy

System Documentation Manager-Tech/Network 158879 in Indianapolis, IN at Vaco

Date Posted: 11/14/2018

Job Snapshot

Job Description

Vaco Technology is assisting one of our clients, on the west side of Indianapolis, in their search for a full-time Manager of Technical Writing and Network Documentation. This position will manage a team of Documentation Engineers whose main focus is to record, track and update network and service records.

RESPONSIBILITIES

  • Work with internal teams to ensure records meet specified requirements
  • Work directly with Documentation Engineers and Stakeholders to create policies, procedures, and best practices for formal documentation creation, maintenance, and online/virtual storage
  • Ensure compliance with set/industry standards for network, system, and service documentation
  • Create standards and templates for internal teams to use to document changes to network and services
  • Manage a small technical writing team to work on both strategic initiatives and the successful delivery of documentation
  • Work with other teams and stakeholders to gather and define requirements for new and existing services and processes.
  • Ensure compliance with policies and procedures necessary for accurate and timely records
  • Identify SWOT in both employees and other areas of responsibilities

REQUIREMENTS

  • 5+ years proven experience authoring technical documentation to meet high compliance standards.
  • Experience building out policies, procedures, and best practices for system and technical documentation affecting the entire organization.
  • Experience managing, coaching, and growing a technical writing/documentation organization.
  • Familiar with service provider/enterprise service environments, preferably with infrastructure initiatives.
  • Experience with detailed and formal documentation, authoring tools, workflow, and record management systems.
  • Strong experience with MS Office, Adobe tools, and Microsoft Visio
  • Understanding of basic network architecture and design concepts is nice to have
  • Ability to implement continuous process improvement and workflow standards, as well as create and use KPI's for CI processes.
  • Bachelor's Degree