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Tax Support Specialist in Charlotte, NC at Vaco

Date Posted: 6/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    6/6/2019
  • Job ID:
    TAXSU54540

Job Description

Are you looking to be a part of a fast growing FinTech company with an awesome team culture and looking for your next career move then apply today!

The Tax Member Support Specialist is responsible for helping and resolving member questions and issues with the company's tax self-filing service.

Key Job Responsibilities

  • Develop a strong understanding of the tax self-filing service offerings
  • Research tax information in order to support and help members with tax filings and IRS specifications
  • Communicate and respond to member issues and concerns and handle escalations efficiently
  • Work with Tax Software Developers and support team to identify and resolve any issues/bugs that may arise with tax products
  • Help management with process improvements for top notch user satisfaction
  • Comfortable in a fast paced, dynamic work environment and open to working overtime as needed (busy season)

Job Requirements

Bachelor's degree or Associate's Degree
Minimum 3 years' experience in tax preparation
Minimum 2 years' experience in customer service/support
Excellent communication skills (written and verbal)
Dependable and Team Player
Bilingual (preferred but not required)