Tech Support Analyst in Memphis at Vaco

Date Posted: 7/9/2019

Job Snapshot

Job Description

Looking for a great new opportunity? Apply with Vaco! We are looking for a talented Tech Support Analyst!

Tech Support Analyst

Primary Responsibilities:

* Perform quality work within deadlines with or without direct supervision.

* Interact professionally with co-workers, Company business associates and the public.

* Work together in a cooperative spirit to serve the best interests of the Company.

* Operate in a fully responsible manner and comply with the law and Company policy.

Education/Professional Certifications/Licenses

Basic qualification:

* High school diploma

* ITIL v3 Certification or higher

Preferred:

* Bachelor's degree in computer science/information systems

Experience

* Three years of experience with end-user technical support

* Strong knowledge of ITIL processes and can implement them

Knowledge/Skills/Abilities (including any physical demands)

* Proficiency with PC-based software, such as MS Word and Excel

* Proficiency in various operating systems, such as Windows 7 and Windows 10

* Ability to effectively provide technical solutions to hardware and software problems

* Ability to move equipment/furniture weighing up to 50 lbs.

* Must be detail-oriented and self-motivated

* Excellent written and interpersonal communication skills

* Ability to work independently in a fast-paced environment, handle multiple tasks and prioritize workload

* Working knowledge of Microsoft System Center Configuration Manager (SCCM), Citrix, RSA, Data Feed software, SharePoint, Cisco Phone Systems, Office 365/Exchange Administration and Intune MDM (Mobile Device Management) solutions, Cisco Jabber