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Technical Service Engineer- C2H- St. Pete in Saint Petersburg, FL at Vaco

Date Posted: 1/14/2019

Job Snapshot

Job Description

Vaco is looking for a Technical Service Engineer for our client in St. Pete.

Essential Duties/Responsibilities:

  • Work as part of a team providing first-class service desk support
  • Respond to requests for technical assistance through tickets, in person and, over the phone
  • Triage requests - escalate issues to correct resource as needed
  • Diagnose and resolve technical desktop hardware and software issues
  • Track open tickets, follow up and document resolutions
  • Advise users on appropriate action and perform desk side training as needed
  • Complete tickets and activities on all interactions with end users
  • Install and troubleshoot all software and application issues
  • Prepare various reports relating to support as needed
  • Stay current with system information, changes and updates
  • Follow standard operating procedures
  • Document and train TSE I on any new technologies or SOPs handed over to team
  • Perform other duties as assigned

Education and/or Experience:

  • Associate degree in information technology, computer science or related field or 3-5 years of experience in a support technician role
  • 2-4 years supporting advanced computer hardware/software in a LAN/WAN environment
  • Knowledge and experience troubleshooting hardware, software, networks and basic operating system functionality or equivalent.
  • Knowledge and experience supporting Microsoft Office products/Office 365
  • Knowledge and experience supporting Microsoft desktop technologies including Windows Server 2008 or later and Windows 7 or later and all internet browsers.