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Technical Services Representative - Direct Hire! in Indianapolis, IN at Vaco

Date Posted: 2/8/2018

Job Snapshot

Job Description

Our client, located in Indianapolis, is looking for a Technical Services Representative.

This is a full time / Direct hire role


POSITION PURPOSE

Interact with customers to provide information in response to inquiries about products and services and to obtain details and resolve complaints. Support customers by processing quotes and orders.



JOB RESPONSIBILITIES


Essential Responsibility or Area of Accountability

% of time

Tasks or Activities (TOA)


Order Entry

30

  • Enter quotes and orders that come in via phone, email, fax, sales team, etc.

Account and Order Management

25

  • Schedule, track, change, expedite, cancel, and follow-up on orders, product certifications, track shipments, enter returns and up sell
  • Provide technical support and customer solutions
  • Create bills of material

Customer Service

20

  • Provide order solutions to customers
  • Communicate order tracking information to customers

Phone Support

15

  • Answer phone calls and provide solutions or direct calls to appropriate personnel

Other duties

10

  • Perform various other duties as assigned



EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

  • A high school diploma or GED is required
  • Minimum 1 year of experience working in a Customer Service environment preferred
  • Demonstrated experience working with computer order entry system preferred
  • Engineering background a plus

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

  • Competency in the use of Microsoft Office products and Phone systems
  • Excellent general office skills
  • Excellent verbal and written communication and active listening skills
  • Ability to handle multiple priorities and meet deadlines
  • Ability to analyze, review, and interpret information then translate and explain what the information means and make recommendations
  • Ability to solve complex problems and identify solutions
  • Basic math skills (addition, subtraction, multiplication & division)
  • Ability to understand basic mechanical concepts
  • Strong attention to detail
  • Positive attitude and pleasant demeanor