Technical Support Analyst - Healthcare in Columbus, Ohio at Vaco

Date Posted: 8/13/2019

Job Snapshot

Job Description

Technical Support Analyst
Healthcare Domain

  • Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices
  • Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also be responsible for documenting and communicating processes to IT to ensure consistent user experience
  • Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established
  • Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer
  • Answer and resolve inbound technical calls
  • Troubleshooting end-user IT problems involving desktop PCs and mobile devices
  • Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed
  • Imaging workstations
  • Troubleshooting VPN tunnels and configuration

Job Requirements

Technical Support Analyst Healthcare Domain Escalation and owner of daily IT issues, responsible for troubleshooting all manner of end-user IT problems involving desktop PCs and mobile devices Responsible for IT activities related to processes of user access, incidents, service interruptions and planned downtimes; also be responsible for documenting and communicating processes to IT to ensure consistent user experience Ensure proper notification of ongoing issues to the team and any work-around solutions until a permanent resolution is established Utilizing the ticketing system will document solutions and ensure proper communication of resolution to the customer Answer and resolve inbound technical calls Troubleshooting end-user IT problems involving desktop PCs and mobile devices Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed Imaging workstations Troubleshooting VPN tunnels and configuration