Technical Support Analyst- Nashville $50k in Nashville, TN at Vaco

Date Posted: 1/11/2021

Job Snapshot

Job Description

ESSENTIAL FUNCTIONS:

1. Creating and managing Service Requests and Incidents through a IT service Management ticketing system

a. Answering Inbound Service Calls

b. Troubleshooting and Administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server)

c. Virus Remediation

d. MFP/Scanner/Fax troubleshooting

e. Initial Citrix troubleshooting, including roles and basic connectivity

f. RDS environments

g. Work includes occasional weekend or after hours time, when necessary.

h. Serve in on-call rotation.

i. Any other task or duty as assigned or required

2. Work with a variety of clients daily on IT issues:

• Workstation hardware issues

• Password issues

• Server hardware failures

• Infrastructure issues

• Hosted application issues (Office365, Reflexion, Symantec, etc)

• Backup verification and troubleshooting (Veeam, Replibit, eFolder, ShadowProtect)

• Line of Business application issues(work with vendor), and patch management for supported client applications

3. Perform after hours on-call rotation responsibilities on scheduled rotation basis (currently 1 out of every 6 weeks)

4. Monitor and remediate monitoring platform alerts

5. Perform additional duties as assigned

Job Requirements

ESSENTIAL FUNCTIONS: 1. Creating and managing Service Requests and Incidents through a IT service Management ticketing system a. Answering Inbound Service Calls b. Troubleshooting and Administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server) c. Virus Remediation d. MFP/Scanner/Fax troubleshooting e. Initial Citrix troubleshooting, including roles and basic connectivity f. RDS environments g. Work includes occasional weekend or after hours time, when necessary. h. Serve in on-call rotation. i. Any other task or duty as assigned or required 2. Work with a variety of clients daily on IT issues: • Workstation hardware issues • Password issues • Server hardware failures • Infrastructure issues • Hosted application issues (Office365, Reflexion, Symantec, etc) • Backup verification and troubleshooting (Veeam, Replibit, eFolder, ShadowProtect) • Line of Business application issues(work with vendor), and patch management for supported client applications 3. Perform after hours on-call rotation responsibilities on scheduled rotation basis (currently 1 out of every 6 weeks) 4. Monitor and remediate monitoring platform alerts 5. Perform additional duties as assigned