This site uses cookies. To find out more, see our Cookies Policy

Technical Support Specialist/Help Desk in Cold Spring at Vaco

Date Posted: 5/9/2019

Job Snapshot

Job Description

If you have a passion for delivering software which increases business efficiency take on a new challenge with us!

At Vaco, we provide you an advantage over your competition through relationships with human resources managers and hiring managers directly. We are seeking a full time, contract to hire Technical Support Specialist, and we want to hear from you!

You will be joining a growing Information Technology department for one of our clients and will be vital in supporting our business applications Prophet 21 and Latitude.

Your position is integral and works closely with department manager within sales, finance, operations, and quality. You will provide systems application support, develop reports, provide training and data analysis utilizing SQL queries as well as write and maintain SQL scripts.

Think of us as an advocate who will promote your strengths and prepare you for your interviews supplying you with key info on our client. Our recruiters will be able to provide great insight about trends in the market-keeping you up to date on compensation expectations, company culture and growth opportunities. If your background is in IT Systems, and you want to partner with the best, Apply Today!

Your great interpersonal communication skills and problem solving skills will drive success in this challenging role. As our full time Systems Analyst, you will be managing the testing of new releases, analyzing user requirements and system modifications well as providing technical application expertise, supporting our end users, and providing training.


Job Description:

Seeking a Technical Support Specialist in the Northern Kentucky area for a contract-to-hire opportunity.

They will be providing over the phone support for external customers across 17 states facilities. The company provides IT solutions for the correctional market with a primary focus on the County Jail System. This candidate can expect to be interacting with Sheriffs, Jailers, and various other correctional staff. In addition, they are going to be assisting with any on-site internal support. On any given day this candidate could expect going through previous days unresolved tickets, taking anywhere from 30-50 calls/emails per day, completing any break/fix to desktops, laptops, and basic network hardware as well as peripheral support of the following: printers, scanners, tables, and smart phones. Over the phone support will vary from basic troubleshooting of Microsoft Office, password resets, internet connectively and general hardware support. A vast majority of the applications utilized were built in-house so an additional responsibility will be the troubleshooting and navigation of these systems. An ideal candidate will be very comfortable with over-the-phone support has prior help desk experience, but is still looking to grow their skill set. They need to be a quick learner of proprietary systems and have the ability to work independently with minimal supervision.

Qualifications:

  • 1-3 years of experience in a technical role
  • Active Directory experience
  • Ticketing System experience
  • Great communication, customer service and reliability

Preferred:

  • VPN, Firewall, Router, Switch experience
  • Telecom/Network experience

Job Requirements

Seeking a Technical Support Specialist in the Northern Kentucky area for a contract-to-hire opportunity. They will be providing over the phone support for external customers across 17 states facilities. The company provides IT solutions for the correctional market with a primary focus on the County Jail System. This candidate can expect to be interacting with Sheriffs, Jailers, and various other correctional staff. In addition, they are going to be assisting with any on-site internal support. On any given day this candidate could expect going through previous days unresolved tickets, taking anywhere from 30-50 calls/emails per day, completing any break/fix to desktops, laptops, and basic network hardware as well as peripheral support of the following: printers, scanners, tables, and smart phones. Over the phone support will vary from basic troubleshooting of Microsoft Office, password resets, internet connectively and general hardware support. A vast majority of the applications utilized were built in-house so an additional responsibility will be the troubleshooting and navigation of these systems. An ideal candidate will be very comfortable with over-the-phone support has prior help desk experience, but is still looking to grow their skill set. They need to be a quick learner of proprietary systems and have the ability to work independently with minimal supervision. Qualifications: •1-3 years of experience in a technical role •Active Directory experience •Ticketing System experience •Great communication, customer service and reliability Preferred: •VPN, Firewall, Router, Switch experience •Telecom/Network experience