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Telecom Analyst in Cincinnati, OH at Vaco

Date Posted: 5/24/2019

Job Snapshot

Job Description


Job Purpose or Scope:

Support and Administration for mobility devices, including Provisioning and De-provisioning of telecom services (e.g., smartphones/tablets) for all FGA divisions.


Major

Responsibilities:

List in order of

importance

1)

Support/Manage Smart devices within Samsung Knox Manage mobile device management platform. (includes but not limited to - enrollment, image creation/deployment, enforcement, policies)


2)

Handle customer service on orders of wireless devices and coordination with field support in provisioning wireless for locations for US and Canada.


3)

Maintaining the company assets using a TEM (Telecom Expense Management) system. The system is used to optimize cost and efficiency by selecting appropriate in network vendors based on user/site requirements, within company policy.


4)

Assist in coordination of break fix incidents with 3rd party suppliers (e.g., device malfunction; phone line with no dial tone.).


5)

Provide analysis and feedback to support projects (e.g., inventory cleanup, cost verification, optimization), as well as coordinating implementation.


6)

Coordinate with field personal and internal teams to ensure proper set up of services and features while minimizing company costs.


7)

Support and administration of Zoom conferencing platform.


8)

Other duties as assigned





Position Description


Describe level of decision making and list examples of common decisions made:

  • Determine which telecom vendor to use for devices and service, based on company policy.
  • Ensure appropriate approvals on all requests prior to provisioning/de-provisioning.


Minimum Education & Certifications Required:

High School Graduate, College degree preferred.


Experience & Skills Required:

3-5 years experience as Telecom Analyst preferred.

Samsung Knox experience preferred.


Physical Requirements & Working Conditions (include amount of travel):

  • Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone
  • Must work well as a team
  • No travel required