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Telecom Analyst in Cincinnati, OH at Vaco

Date Posted: 9/11/2018

Job Snapshot

Job Description

We are a rapidly growing telecommunications company in Cold Spring, KY, looking for an experienced Telecom Analyst to handle all circuit provisioning and processing of telecom invoices.

You will be responsible for issuing all telecom circuit Moves, Adds, Changes, Disconnects (MACDs) and the processing of all telecom invoices, as part of our Business Operations team. In addition, you will manage the relationships with all service providers, which includes escalating any outages and requests with the account management teams.

Skillset:

  • Quick learning of proprietary systems.
  • Strong written and oral communication skills with technical and nontechnical people
  • The ability to work both independently as well as in a team environment
  • Well versed in the Telecom Expense Management (TEM) process
  • Experience in auditing telecom invoices, filing claims, and obtaining credits
  • Places MACDs in a rapid and efficient manner
  • Escalation point for provider/carrier troubleshooting
  • Strong knowledge of telecommunications
  • Excellent interpersonal skills and have a strong customer service orientation
  • Must have the ability to adapt to a fast-paced environment and manage multiple service tickets
  • Must be punctual and driven to meet required task deadlines

Qualifications

  • Minimum of two years of telecom provisioning experience
  • Minimum of two years of telecom invoice management experience
  • Minimum of an Associate degree in IT / computer science. Bachelor degree preferred
  • Prior employment with a major telecom service provider (ATT, Verizon, Sprint, CenturyLink, Cincinnati Bell) is preferred
  • Must pass a background check and drug screen
  • ALL season, reliable transportation is required