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Telephone Operator in Memphis, TN at Vaco

Date Posted: 1/10/2019

Job Snapshot

Job Description

Telephone Operator/Schedule

We are seeking an individual with strong phone operating experience in a medical environment.

  • Verifies that demographic and insurance information has been updated.
  • Schedules initial and return office visits for appointments and labs.
  • Schedules changes for all Physicians and Nurse Practitioners.
  • Schedules internal new consults for all Physicians.
  • Schedules and reschedules office visits and labs.
  • Handles all incoming phone calls and emails regarding scheduling appointments.
  • Mails out reminders/reschedule letters.
  • Notifies Director, Manager or Supervisor of any problems in a timely manner.
  • Provides general assistance to patients as they make requests.
  • Provides doctor's excuses as needed.
  • Cross-trains with other schedulers.
  • Respects the dignity and confidentiality of patients.
  • Maintains a good attendance record and reports on-time for work.
  • Maintains a professional attitude and appearance.
  • Complies with clinic safety policies and procedures.
  • Possesses good communication skills that lend to a team-oriented work environment.
  • Attends staff meetings as scheduled.
  • Assists with training and orientation of new employees as assigned.
  • Interfaces internally with Medical Records, Insurance, Phone Operators, Nurses and Physicians daily regarding the needs of patients.
  • Performs all other duties as assigned.

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