Territory Operations Specialist in Birmingham, AL at Vaco

Date Posted: 6/9/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    6/9/2019
  • Job ID:
    TERRI72603

Job Description

Territory Operations Specialist
Location: Birmingham, AL
Salary: $45,000 - $55,000

About this position: Vaco has been engaged by an international corporation headquartered in Birmingham who is looking to add to their Franchise Services team. This person will be responsible for all customer service aspects related to franchisees as well as all product order processing and reporting. In additional, it will have a high level of interaction with other internal groups including Finance and Procurement.

Responsibilities:

- Provide general customer service and follow up, via phone and email for all Franchisee needs.

- Document all questions, concerns and customer service inquiries in CRM.

- Produce reports weekly to summarize all customer service inquiries and the follow up.

- Work closely with operations coordinator to keep them up to date on any franchisee information obtained from customer service calls or emails.

- Run reporting for shipping and order tracking.

- Update order ship dates, and communicate any ship date changes to franchises services, and opening teams.

- Third Party ordering, reporting and tracking

Requirements:

- Bachelor's degree or equivalent work experience, preferably in Business Administration or related field.

- 3+ years of experience in business professional role, preferably customer service or executive assistant role

- Advanced knowledge of Microsoft Office Suite. Experience with databases and proprietary software preferred. Advanced Excel skills preferred.

- Self-starter and willingness to attack the task at hand without being told.

- Must have excellent customer service and interpersonal skills. Cool under pressure and ability to pivot when needed.

- Experience in crushing deadlines.

- Accuracy and attention to detail is key.

- Excellent written and verbal communication.

- Ability to initiate conversation and build strong relationships.

- Passionate about following up on projects.

- Team player with a contagiously positive attitude.

ONLY CANDIDATES WITH REQUIRED EXPERIENCE WILL BE CONSIDERED.

DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.

Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
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