The Woodlands - Customer Service Representative in The Woodlands at Vaco

Date Posted: 3/19/2020

Job Snapshot

Job Description

Title: Customer Service Professional
Location: The Woodlands, TX
Vaco has a client in The Woodlands seeking Customer Service Representatives

About this position: Vaco has been engaged by a top company in The Woodlands to add a Customer Contact Center with strong technical skills to their growing team. This person will serve as the liaison between the company and its current clients. A successful candidate will be able to accept ownership for effectively managing client issues and inquiries, keeping client satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage high-level inbound and outbound calls and respond to customer requests in a timely manner.
  • Provide customers with product and service information.
  • Provide quality customer service and technical support to clients by identifying problems, researching and providing answers and if needed guiding the client through corrective actions.
  • Keeps accurate records of client interactions by recording details of inquiries, comments, problems, etc. and notates action taken
  • Transfer customer calls to the appropriate staff.
  • Follow-up on customer inquiries not immediately resolved.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Prepare reports for management and data entry
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Other duties as assigned.

Requirements:

  • Call center experience preferred or 2 years of customer service related experience
  • Ability to handle a high volume of calls while maintaining accurate and timely service
  • Microsoft Office literate with the ability to learn customer service software applications.
  • Ability to maintain composure when a merchant may be unhappy with service(s) or suggested resolution
  • Active Listener: giving full attention to others, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinker: using logic and reasoning to identify the strengths and weaknesses of alternate solutions or approaches to problems.
  • Ability to handle high-stress situations and quickly adaptable to change in a fast-paced environment
  • Adaptable, flexible, and willingness to embrace change as needed
  • High level of integrity and trustworthiness due to the sensitivity and confidentiality of information and data that is handled
  • Effective time management skills
  • Highly organized with advanced multi-tasking and follow-up skills
  • Ability to learn new ideas and technologies quickly and accurately
  • Excellent written and verbal communication skills with all levels of colleagues, clients, vendors, etc.
  • Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management
  • Good command of the English language, both written and spoken.
  • Professional verbal and written communication skills and the ability to type 30 wpm.

ONLY CANDIDATES WITH REQUIRED EXPERIENCE WILL BE CONSIDERED.

DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.