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Track and Trace in Memphis, TN at Vaco

Date Posted: 10/8/2018

Job Snapshot

Job Description

Our client has an immediate need for a Track & Trace Coordinator. You will work directly with Operations providing superior customer service and open lines of communications with Logistics Solution members. This position requires excellent written and verbal communication skills, along with being detailed oriented regarding customers and carriers. Along with supporting the Operations Department, this position will be responsible for ensuring that our customers receive timely service from pickup to delivery by working with our network of carriers.

Primary Job Responsibilities
  • Track shipments in TMS system (Mercury Gate)
  • Keep in communication with carrier to provide accurate information to account managers
  • Assist operations team when problems arise
  • Data entry providing track and trace updates on truckload shipments
  • Assist and coordinate document collection from carrier partners
  • Ensure and confirm pick-up and delivery for assigned truckload shipments
  • Escalate issues to appropriate parties as they arise
  • High volume of outbound dials daily

  • Bachelor's degree
  • Available afterhours for any necessary customer urgent issues and needs that may arise
  • Ability to demonstrate appropriate phone and email etiquette with internal and external customers
  • Working knowledge of MS Office programs
  • Detail and problem-solving skills are required

*There is no relocation assistance for this position.