Training and Development Manager in Brandon, FL at Vaco

Date Posted: 11/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Brandon, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/20/2019
  • Job ID:
    TRAIN10025

Job Description

Training and Development Manager

The Training and Development Manager leads the entire training and development department. This role is responsible for the assessment and identification of the business's training and development needs, with a focus on overall Customer Experience and for the effective coordination of training and development programs for the business. The Manager actively searches, creatively designs, and implements effective methods for enhancing performance, and recognizing outstanding performance.

The Training and Development Manager helps the business to keep ahead of the ever-changing business environment in terms of trends and practices. The Training and Development Manager is responsible for the delivery of business-wide training initiatives that drive the business's growth strategies. The Training and Development Manager is responsible for the development, coordination, delivery, tracking and reporting of employee training programs in the business.

The Training and Development Manager maintains a consistent culture in the business regarding training and development. We are passionate about continuing to innovate our customer experience. Our training team embodies the Core Values of Customer First, Teamwork, Professionalism, Accountability, Fun and Family. This role is responsible for the creation, implementation, and improvement of all business-wide training efforts with an emphasis on Customer Experience throughout the organization. The performance of the business is highly dependent on the training and support from the training department, which implies that the manager monitoring the activities of the department must be motivated and dedicated to quality training and Customer Experience across the business.

Objectives and Responsibilities:

The Training and Development Manager's first and most prominent role is their leadership role over the training and development department. In this position, you will plan, organize, and lead training programs, ensuring proper execution at all levels of the department.

Leadership and Management Role:

  • Your first and most prominent role is leadership over the training and development department. In this position, the Training and Development Manager oversees all activities of the department and identifies the business's developmental needs ensuring there is consistency with core competencies and goals.
  • The Training and Development Manager also plays a mentorship role to key personnel in the training and development department, ensuring constant development in their professional skills, and ensuring a strong team with cross functional skills to create consistency in the department in the event of absence or restructure of key positions.

Strategy:

  • This person plays a strategic role with oversight and responsibility in approving and developing effective training programs and materials, making regular modification to programs where necessary. This is a leading role in the development and documentation of the training path for key positions within the business and communicating this information as needed.
  • You must ensure consistency in the delivery and application of training standards across the business and oversee the planning, prioritization, and development of new training programs, and initiatives, ensuring that these programs and initiatives are consistent with the business overall strategies, objectives, and needs.
  • You are be directly responsible for the implementation of Customer Experience training, technician training programs, training for operational roles as well as training programs that ensure optimal leadership within the business. It is the Managers responsibility to lead the creation of training material and content for the training programs and identifying tools for relaying that content to relevant personnel.
  • You would also be responsible for following up with the leadership and management of all departments in order to ensure that the parties involved in each training program complete their training, along with working with the Leadership to assess the needs of our employees, including skill-gap analysis to help them achieve their overall goals and initiatives.,

Analytics:

  • You would be tasked with an analytical role where research is needed as well as approvals and recommendations for appropriate learning management systems and databases to fit the needs of the growing business.
  • Keeping track of departmental training records and developing opportunities in addition to developing dashboard reporting for all levels in the business. In this capacity, you would conduct analyses in order to identify and define present and future training needs as well as monitor adherence to current requirements. This allows for us to evaluate and measure results and draw reports for senior management and key stakeholders.

Collaboration:

  • This is a highly collaborative role where you will work with other departmental leaders in defining strategies and ensuring their alignment in order to avoid conflicts of interest.
  • You will also collaborate with other departmental leaders and managers ensuring proper execution of ongoing department training programs in order to achieve the desired results and ultimately improve the overall performance of the business. You will work with these leaders to establish and maintain training metrics and to evaluate the effectiveness of training.
  • Align with partners and key stakeholders ensuring the adherence to the latest industry trends and practices.

Knowledge:

  • The manager of Training and Development is tasked with the maintenance of knowledge in the training and development department. In this position you will be required to stay up to date with the latest instructional technologies and techniques through the establishment of personal networks, attendance of webinars, reviewing of professional publications, and participation in professional industry associations. This will allow you to introduce the latest and most applicable trends in training and development for inclusion in the overall strategy, constantly maintaining and updating training programs within the business.

Required Qualifications:

  • Education: The Training and Development Manager must have a BS in Training and Development, Education, Psychology, or another relevant field or:
  • Experience: A candidate for this position must have 7 years in working experience in training and development capacity, preferable at a senior position. They must also demonstrate experience in content creation, maintenance of training processes, and the successful development of ongoing training and development programs.

A suitable candidate will have proven and successful experience leading a training and development department in the proper execution of programs, employee performance across the business and the achievement of business goals by directing the activities that support multiple locations and multiple distribution channels.

  • Communication Skills: This is a must for this position. Both written and verbal form. The clarity of your message and instruction down the line will determine the performance and efficiency of junior personnel. This will also be a necessity in enabling efficient and effective cross-functional /collaboration communications and the proper execution of training programs in departments across the business.
  • Interpersonal Skills: A candidate must have the ability to prioritize tasks competing multiple tasks in a timely manner, be flexible and welcoming to change, can work independently with minimal or no supervision, and be self-motivated. A prompt decision maker, be a strategic and creative thinker, have excellent problem-solving skills, have a positive and easy-going attitude. Demonstrate strong work ethic and integrity and demonstrate a calmness and composure in times of uncertainty.

Training and Development Manager

The Training and Development Manager leads the entire training and development department. This role is responsible for the assessment and identification of the business's training and development needs, with a focus on overall Customer Experience and for the effective coordination of training and development programs for the business. The Manager actively searches, creatively designs, and implements effective methods for enhancing performance, and recognizing outstanding performance.

The Training and Development Manager helps the business to keep ahead of the ever-changing business environment in terms of trends and practices. The Training and Development Manager is responsible for the delivery of business-wide training initiatives that drive the business's growth strategies. The Training and Development Manager is responsible for the development, coordination, delivery, tracking and reporting of employee training programs in the business.

The Training and Development Manager maintains a consistent culture in the business regarding training and development. We are passionate about continuing to innovate our customer experience. Our training team embodies the Core Values of Customer First, Teamwork, Professionalism, Accountability, Fun and Family. This role is responsible for the creation, implementation, and improvement of all business-wide training efforts with an emphasis on Customer Experience throughout the organization. The performance of the business is highly dependent on the training and support from the training department, which implies that the manager monitoring the activities of the department must be motivated and dedicated to quality training and Customer Experience across the business.

Objectives and Responsibilities:

The Training and Development Manager's first and most prominent role is their leadership role over the training and development department. In this position, you will plan, organize, and lead training programs, ensuring proper execution at all levels of the department.

Leadership and Management Role:

  • Your first and most prominent role is leadership over the training and development department. In this position, the Training and Development Manager oversees all activities of the department and identifies the business's developmental needs ensuring there is consistency with core competencies and goals.
  • The Training and Development Manager also plays a mentorship role to key personnel in the training and development department, ensuring constant development in their professional skills, and ensuring a strong team with cross functional skills to create consistency in the department in the event of absence or restructure of key positions.

Strategy:

  • This person plays a strategic role with oversight and responsibility in approving and developing effective training programs and materials, making regular modification to programs where necessary. This is a leading role in the development and documentation of the training path for key positions within the business and communicating this information as needed.
  • You must ensure consistency in the delivery and application of training standards across the business and oversee the planning, prioritization, and development of new training programs, and initiatives, ensuring that these programs and initiatives are consistent with the business overall strategies, objectives, and needs.
  • You are be directly responsible for the implementation of Customer Experience training, technician training programs, training for operational roles as well as training programs that ensure optimal leadership within the business. It is the Managers responsibility to lead the creation of training material and content for the training programs and identifying tools for relaying that content to relevant personnel.
  • You would also be responsible for following up with the leadership and management of all departments in order to ensure that the parties involved in each training program complete their training, along with working with the Leadership to assess the needs of our employees, including skill-gap analysis to help them achieve their overall goals and initiatives.,

Analytics:

  • You would be tasked with an analytical role where research is needed as well as approvals and recommendations for appropriate learning management systems and databases to fit the needs of the growing business.
  • Keeping track of departmental training records and developing opportunities in addition to developing dashboard reporting for all levels in the business. In this capacity, you would conduct analyses in order to identify and define present and future training needs as well as monitor adherence to current requirements. This allows for us to evaluate and measure results and draw reports for senior management and key stakeholders.

Collaboration:

  • This is a highly collaborative role where you will work with other departmental leaders in defining strategies and ensuring their alignment in order to avoid conflicts of interest.
  • You will also collaborate with other departmental leaders and managers ensuring proper execution of ongoing department training programs in order to achieve the desired results and ultimately improve the overall performance of the business. You will work with these leaders to establish and maintain training metrics and to evaluate the effectiveness of training.
  • Align with partners and key stakeholders ensuring the adherence to the latest industry trends and practices.

Knowledge:

  • The manager of Training and Development is tasked with the maintenance of knowledge in the training and development department. In this position you will be required to stay up to date with the latest instructional technologies and techniques through the establishment of personal networks, attendance of webinars, reviewing of professional publications, and participation in professional industry associations. This will allow you to introduce the latest and most applicable trends in training and development for inclusion in the overall strategy, constantly maintaining and updating training programs within the business.

Job Requirements

Required Qualifications: •Education: The Training and Development Manager must have a BS in Training and Development, Education, Psychology, or another relevant field or: •Experience: A candidate for this position must have 7 years in working experience in training and development capacity, preferable at a senior position. They must also demonstrate experience in content creation, maintenance of training processes, and the successful development of ongoing training and development programs. A suitable candidate will have proven and successful experience leading a training and development department in the proper execution of programs, employee performance across the business and the achievement of business goals by directing the activities that support multiple locations and multiple distribution channels. •Communication Skills: This is a must for this position. Both written and verbal form. The clarity of your message and instruction down the line will determine the performance and efficiency of junior personnel. This will also be a necessity in enabling efficient and effective cross-functional /collaboration communications and the proper execution of training programs in departments across the business. •Interpersonal Skills: A candidate must have the ability to prioritize tasks competing multiple tasks in a timely manner, be flexible and welcoming to change, can work independently with minimal or no supervision, and be self-motivated. A prompt decision maker, be a strategic and creative thinker, have excellent problem-solving skills, have a positive and easy-going attitude. Demonstrate strong work ethic and integrity and demonstrate a calmness and composure in times of uncertainty. •Leadership/People Skills: This candidate must additionally demonstrate strong leadership qualities where they show an ability to influence a cross-functional team and top management into following a course of actions. They must also be approachable and likeable, inspiring trust in others, which will make it easier for others to trust their insights and to follow directives in this leadership position. •Systems: You must be highly proficient in the use of MS Word, MS Excel and PowerPoint, necessary for the creation of visually and verbally engaging training materials and reports for training and development team, Executive Management and key stakeholders. As well, as strong knowledge of LMS platforms and other content development tools. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities