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Transaction Coordinator in Grandview Heights, OH at Vaco

Date Posted: 4/12/2018

Job Snapshot

Job Description

* Build, implement and manage all systems for clients, lead generation, database management and back office support

* Coordinate marketing events and client activities

* Oversee all listing files and listing marketing (Brochures, flyers, online marketing, etc.)

* Manage website, blog sites and social media

* Act as a liaison between clients and agents

* Participate in company-provided training sessions

* Compile and distribute weekly/monthly reports to clients (buyers and sellers)

* Manage contract to close process

* Create and maintain an operations manual that documents all systems and standards

* Be the first point of contact in handling customer inquiries and complaints

* Create, maintain and utilize a complete lead follow-up system

* Keep agent informed about challenges and issues that need to be handled

* Provide concierge level customer service to clients and customers

* Work with all preferred vendors, including professional photographers, contractors, etc.

* Enter critical dates for property sales on shared Google Calendar

* Shall send out weekly reminders of upcoming critical dates via email

* Work with the title company as a secondary liaison on any necessary information/documentation to help get the property to a successful closing

* Coordinate seller listing sign installation and removal at the appropriate times

* Schedule photographers for all seller listings

* Continue to take day to day office tasks away from agent, organizing workflow and reducing inefficiencies

* Screen 100% of incoming emails getting to all emails every day

* Handle ALL escrows from start to finish

* Prepare Certified Market Reports as assistant to listing agent

* Must be able to work in a fast pace environment

* Ability to manage multiple tasks and prioritize effectively

* Assist team leader / company owner with daily tasks as needed

* Manage quickbooks account and keep business on budget