Transportation Customer Service Account Coordinator in Memphis, TN at Vaco

Date Posted: 1/4/2021

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
  • Job ID:

Job Description

The Transportation Customer Service Account Coordinator, specializing in Dispatch, supporting the Intermodal Operations department represents the core of our Company operations as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive manner.

  • Trace export bookings and import shipments, containers, seal records etc., through ocean carrier and railroad portals
  • Schedule delivery appointments per customer's requirements
  • Communicate with carriers and customers, both internal and external
  • Manage and document customer and carrier assessorial costs
  • Ensure and track the performance of carriers
  • Communicate effectively with carriers, customers, and co-workers
  • Communicate problems, solutions, and concerns to customers quickly and professionally
  • Decision-making is a required examination of the facts, established procedure, or proven process must preclude decision-making (detailed knowledge of or training in those areas significantly aids decision-making)
  • Monitor motor carrier web portals for load status while in trans
  • Communication is factual, polite, and professional in nature; need to speak with great specificity and knowledgeable detail about areas of responsibility; not required to speak at length about other topics. Little collaboration is necessary to complete work; expertise comes from training, knowledge, and experience
  • Meticulous and clear record keeping of pertinent transportation events and milestones

  • Minimum Knowledge, Abilities, and Skills Required

  • Minimum Associate's Degree in Business, Transportation, Logistics or related field preferred
  • 1 year of transportation-related work experience required
  • Cost management experience preferred, but not required
  • Effective oral and written communication skills
  • Excellent customer service and interpersonal skills

  • #vacologistics
    #REF 218142