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Date Posted: 3/12/2018

Job Snapshot

Job Description

You will work onsite at a global online social media platform. This is a fast paced environment with limitless opportunity for professional growth. You will be relied on to help shape the platform and provide a real impact on the future user experience.

*Need to be able to work either 7am or 9am shift*


You will work to support our platform both internally and externally. Investigate product quality of their beta applications. Understand and communicate product launch and severity of issues to partners.

Other duties include:
● Interacting with platform community to answer product questions
● Assist in troubleshooting product issues
● Correspond with community members
● Meticulously document findings
● Communicate effectively with cross functional partners in Operations and Product
● Develop test cases and scenarios in order to pinpoint the root cause of product bugs


• Exceptional problem solving skills

• Natural curiosity and proven ability to learn new skills quickly
• Flexible and willing to respond quickly to urgent or changing processes
• Passion for ensuring high quality product experiences for millions of users
• Familiarity with Android and/or iOS platforms and Facebook products are a bonus!
• Detail oriented with a high quality output

• Proficient in desktop applications and able to quickly learn proprietary software
• Strong writing skills, including complete command of English grammar and mechanics

• Able to effectively multi-task and remain cool under pressure
• Self-starter with proven organizational and problem-solving skills

• Dedicated to ensuring community members receive a superior product experience
• Demonstrate leadership through proactively providing operational feedback

• Comfortable working in fast-paced environment; able to adapt to change quickly
• Effectively share knowledge and learnings with team

• Previous unconventional customer service experience a plus

EDUCATION: ● BA/BS degree required