UX Product Designer in St. Petersburg, FL at Vaco

Date Posted: 11/17/2020

Job Snapshot

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    At least 4 year(s)
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Job Description

The basic funcition of this position is to lead contextual research and utilize design thinking to provide creative solutions through visual design and interaction design to solve user problems and deliver the best user experience (UX) to our member owners and their members.

The incumbent will partner with product managers, project sponsors, stakeholders, IT business partners, vendors and credit unions to conduct contextual research and govern product design. Additionally, they will provide help with constructing our strategy for encouraging users to continually engage with our products and services. With strategy in hand, this blended individual will also create personas, workflows, prototypes, and copy to execute on the chosen initiatives.


  • Analyze, design, and prepare artifacts/deliverables including but not limited to: Use Cases, Personas, Mock Ups, Prototypes, User Mapping, Product Design Assets, and research recommendation documents

  • Partner with product teams to identify end user business needs, develop design strategies and communicate your design solutions

  • Arrange and conduct interviews and observations with stakeholders, end users, credit unions and internal staff.

  • Lead UX projects- Develop and execute design strategies and project plans that are aligned with the overarching UX and product roadmaps

  • Design and specify the product experience using iterative design techniques including customer interviews and usability testing

  • Produce design deliverables such as sketches, scenarios, wireframes, mental models and prototypes as part of the software development lifecycle

  • Work with Marketing Department to help define and maintain global patterns and guidelines libraries in which product design will be governed

  • Develop beneficial working relationships with key interface groups in order to maximize knowledge base and identify all opportunities

  • Evangelize UX design throughout the organization by contributing to and refining the establishment of department UX standards and practices

  • Accountable for the quality of work, delivered within agreed procedures and timeframes and focused on internal and/or external customer needs

  • Create and facilitate training sessions focused on design thinking, user experience research and design, user experience processes, and visual/interaction design best practices

  • Ability to manage multiple priorities and deal effectively with senior management, staff members, clients, and vendors including facilitating in person or WebEx presentations

  • Ability to exercise discretion and independent judgment in making decisions that will have a significant impact on the organization



  • Empower and enable design thinking and user experience throughout the organization
  • Lead UX initatives on projects
  • Foster a service centered approach to creating solutions
  • Envangelize UX methodologies and processes within the organization


  • Develop strong working relationship with assigned business group operations, Enterprise Architects, Product Managers, Innovation Managers and Enterprise Project Managers to assist with project planning and scope management
  • Proactively develop and maintain technical knowledge in specialized area(s); Remain up-to-date on current User Experience trends and best practices
  • Performs other related duties and projects as requested by management


Education: Bachelor's degree in Computer Science or related field required. Interaction Design & Visual Interface Design certifications recommended.

Experience: Four (4) years related experience in Interaction Design, Visual User Interface Design, and User Experience Research required. Four (4 ) years creating interfaces, large scale websites, or applications preferred. Experience with the financial, credit union industry and core or account processing required.

Knowledge, Skills, and Abilities

  • Experienced in a client facing role to perform user research and persona definition
  • Extensive knowledge of UI/UX practices, Responsive, Web Apps, iOS and Android. Proficiency in documentation using Sketch, MindNode, UXPin / Interaction Applications and business documentation

  • Understanding of the Product Development Life Cycle and Software Development Life Cycle (SDLC)

  • Experience working in an agile and waterfall development environments

  • Excellent communication, decision making, presentation and problem solving skills; communication skills include facilitation, negotiation, and conflict resolution

  • Highly creative, detail-oriented and passionate about delivering the best user experience possible

  • Ability to facilitate meetings, give presentations utilizing various audio/visual aids, facilitate discussions, negotiate and build consensus

  • Ability to gain consensus through mediation, find creative and innovative solutions to issues and day to day challenges and identify issues and propose possible resolutions

  • Pragmatic Marketing and Design Thinking experience a plus

  • Proven skill of progressive/visionary thinking

  • Familiarity with technical architectures such as HTML5, CSS, JavaScript, AngularJS, JQuery

  • Self-starter with the ability to work independently while managing multiple UX projects simultaneously