Workforce Scheduler in Kissimmee, FL at Vaco

Date Posted: 9/11/2019

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Kissimmee, FL
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    9/11/2019
  • Job ID:
    WORKF24123

Job Description

Workforce Schedulers: let Vaco advocate for you and you'll have an advantage over your competition! Our recruiters have direct relationships with hiring managers, so they can connect your work experience to the open job. We have an immediate opening for Workforce Scheduler in the Kissimmee area. Instead of being another faceless resume, let Vaco promote your strengths to the hiring manager while preparing you for their specific interview.

Our recruiters will provide you with great insight about trends in the market-keeping you up to date on compensation expectations, company culture and growth opportunities. If you're an experienced Workforce Scheduler and you want to partner with the best, apply today!

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This position is responsible for creating, editing, and modifying schedules for the Collections department. Using current software or other approval means to publish and maintain accurate resources for the Capital Management collections employees and usable reporting for the leadership staff. Communicates with supervisor and department leader's areas of deficiencies in scheduling and plans to mitigate risks that may impact business objectives and financial goals. Keep abreast of cyclical shifts in collections business and proactively schedules staff accordingly.


ESSENTIAL DUTIES AND TASKS (up to five):







Effectively uses email and workforce management software to update published schedules; schedule changes, time off requests, overtime requests.





Payroll Time-Keeping - Audit time cards showing arrival and departure times. Keep track of leave time, such as vacation, personal, and sick leave, for employees and temp associates, process timecard edits according to company policy and procedures.





Maintains excellent record keeping of agent schedules to track and report on attendance compliance.





Assisting with Real time monitoring of schedule adherence.





Understands call center operations and applies good judgment when making decisions as it pertains to workforce management. Provides feedback on observations of workforce deficiencies to immediate supervisor.



EDUCATION and/or EXPERIENCE

  • High school Diploma or GED
  • Experience in a Call Center or Resort environment preferred



QUALIFICATIONS

  • Minimum of one year experience with workforce management/planning.
  • Excellent Interpersonal Skills
  • Working knowledge in MS Office (Word, Excel, Access, etc.)
  • Strong judgment and decision making skills.
  • Effective communication and interpersonal skills.
  • Strong customer service skills.
  • Ability to work independently.