Kronos Support POST NUMBER: 458908
Job Title: Mid-Level Product Analyst
Location: 100% Remote (Open to candidates in any state)
Duration: 1-Year Contract (Right-to-Hire/Extend)
Hours: Full-time, 40 hours per week
Start Date: ASAP (Following standard background, drug, and credit checks; typically 2 weeks after offer acceptance)
Compensation: $39.29 per hour (W2)
Overview
We are seeking a Mid-Level Product Analyst to join an Agile HRIS team supporting the UKG Workforce Management (formerly Kronos Workforce Central) platform. This role provides vital system support across a large enterprise, ensuring smooth operations for facility time managers and contributing directly to the effectiveness of workforce management processes.
Key Responsibilities
Provide day-to-day product support for the UKG Workforce Management (UKG WFM) system.
Manage user provisioning, system access, and role configurations.
Troubleshoot and resolve Tier 2 support issues, including break/fix and configuration adjustments.
Conduct configuration checks, answer end-user questions, and document solutions.
Collaborate with a team of 9 Product Analysts (4 focused on similar support functions).
Work within an Agile team structure to deliver timely, high-quality service to internal customers.
Required Skills & Experience
UKG Workforce Management (UKG WFM) or Kronos Workforce Central administrative experience (not just as a user).
Strong customer service orientation with proven communication skills.
Experience handling configuration, troubleshooting, and user provisioning in enterprise environments.
Ability to thrive in a collaborative, fast-paced Agile team environment.
Preferred Background
Prior experience supporting large, multi-location enterprises.
HRIS or time and attendance system experience.
Exposure to healthcare, HR technology, or enterprise SaaS environments.
Who You’ll Support
Facility Time Managers across the organization’s nationwide enterprise.
Why This Role
High-impact work supporting thousands of facility managers using a mission-critical system.
100% remote opportunity providing strong work-life balance.
Career growth potential with one of the largest and most respected healthcare providers in the country.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.