CRM and Sales Manager POST NUMBER: 459886
CRM Manager
About the Role
We’re seeking a driven Sales & CRM Manager to lead a high-performing team while optimizing systems that enhance customer engagement and business growth. This role combines sales leadership, process development, and CRM ownership to improve visibility, retention, and operational efficiency. You’ll collaborate across departments to ensure consistent messaging, accurate data, and a seamless customer experience throughout the entire lifecycle.
Responsibilities
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Lead, coach, and develop a sales team to meet and exceed defined revenue targets.
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Establish measurable KPIs, maintain accountability, and monitor performance across all sales channels.
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Manage the CRM platform to ensure clean data, optimized workflows, and accurate reporting.
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Implement automations, dashboards, and analytics to improve sales visibility and decision-making.
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Partner with marketing and operations to align campaigns, improve lead flow, and streamline customer touchpoints.
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Design retention strategies that strengthen long-term client relationships and drive renewals.
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Collaborate on strategic planning, pipeline forecasting, and quarterly performance reviews.
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Use customer insights and metrics to identify growth opportunities and refine processes.
Requirements
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5 years of experience in sales management or business development with proven results in revenue growth.
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3 years of CRM system administration and optimization experience (any major platform).
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Strong understanding of sales operations, forecasting, and lifecycle management.
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Experience aligning sales with marketing, operations, and client success teams.
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Data-driven mindset with ability to translate metrics into actionable insights.
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Excellent leadership, communication, and coaching skills.
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Bachelor’s degree in Business, Marketing, or a related discipline (or equivalent experience).
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Nice to have: background in B2B technology, government, or regulated industries.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.