Technical Support Specialist POST NUMBER: 461146
Job Title: Technical Support Specialist
Location - On-site in Manitowoc, WI (must be local to the area)
Term - Contract to Hire
Rate - $25 to $35 per hour (salary conversion $55 to $65K)
No 3rd-party Candidates
Overview:
We’re seeking a Technical Support Specialist with strong experience in Microsoft environments and a working knowledge of SQL to join our IT team. This role is ideal for someone who enjoys solving complex technical problems, supporting end-users, and maintaining reliable systems that keep business operations running smoothly.
Key Responsibilities:
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Provide Tier 1–2 technical support for Windows-based desktops, laptops, and servers, including troubleshooting hardware, software, and network issues.
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Manage Active Directory accounts, permissions, and group policies.
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Support and maintain Microsoft 365 applications, Exchange Online, and Teams.
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Troubleshoot and resolve issues related to SQL databases, including running queries, monitoring performance, and assisting with data integrity tasks.
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Install, configure, and maintain applications and system updates using standard deployment tools.
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Document support procedures, maintain accurate ticket logs, and contribute to the internal knowledge base.
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Collaborate with IT staff to identify recurring issues and recommend long-term solutions or automation opportunities.
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Provide user training and guidance to ensure efficient use of technology tools.
Qualifications:
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2 years of technical support experience in a Microsoft environment (Windows 10/11, Windows Server 2016 ).
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Hands-on experience with Active Directory, Office 365 administration, and basic networking (DNS, DHCP, TCP/IP).
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Practical experience with SQL—ability to write simple queries, troubleshoot database connectivity, and understand relational database concepts.
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Strong communication and problem-solving skills, with the ability to explain technical information clearly to non-technical users.
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Familiarity with help desk systems such as ServiceNow, Jira Service Management, or similar platforms.
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Relevant certifications (e.g., CompTIA A , Microsoft Certified: Windows Support Specialist, or MCSA) are a plus.
Why Join Us:
You’ll be part of a collaborative IT team that values continuous learning, hands-on problem-solving, and helping users succeed. We offer opportunities to grow your technical skills across Microsoft, SQL, and cloud technologies while contributing to impactful IT initiatives.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
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Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.