Bilingual Senior Collections Specialist NUMÉRO DE POSTE: 302724

About the Company 

Our client is a financial services provider for an automotive brand. They are looking for a Bilingual Senior Collections Specialist to join their team!

Why Work Here 

·  Bonus: yes, discretionary

·  Benefits: yes, from day – 100% funded by the employer Fitness/Wellness Reimbursement - $400.00 per year

·  RRSP: yes, really good match

·  Vacation: 3 weeks 6 sick days and 4 casual absence per year

·  Company Perks: Vehicle discount

About the Opportunity 

·  Manage and resolve complex delinquent accounts, including escalated collections, repossessions, fraud-related matters, bankruptcies, consumer proposals, deceased estates, and insurance-related recoveries.

·  Handle inbound and outbound customer communications to negotiate payment arrangements and resolve account issues in a professional, respectful, and customer-focused manner.

·  Maintain consistent follow-up on assigned accounts and complete all required account maintenance and documentation accurately and efficiently.

·  Assess account risk and potential losses while providing appropriate solutions in accordance with company policies and applicable legal and regulatory requirements.

·  Accurately document collection activities, account updates, customer interactions, and resolution efforts within designated systems.

·  Review account information and characteristics to assess risk, determine appropriate next steps, and make recommendations as required.

·  Utilize available collection, account management, and skip-tracing resources to effectively manage delinquent accounts and minimize losses.

·  Collaborate with internal departments and external partners, including legal representatives and service providers, to resolve complex account matters.

·  Escalate sensitive, high-risk, or complex issues to management when appropriate.

·  Exercise sound judgment when making decisions related to account resolution, recovery, and escalation.

·  Monitor and follow up on escalated, cancelled, or unresolved accounts, including matters involving insurance or other recovery processes.

·  Process account closures, write-offs, and other financial adjustments in accordance with established policies and procedures.

·  Contribute to team objectives and continuous improvement initiatives by providing feedback, supporting process enhancements, and participating in training and departmental projects.

·  Provide guidance, support, and mentorship to colleagues by sharing knowledge, best practices, and experience.

·  Assist with administrative responsibilities and other duties as required.

About You 

· Bilingual communication skills in English and French are considered an asset.

· 3 years of relevant experience in collections, account management, financial services, customer service, or a related field.

· Post-secondary education or equivalent experience is preferred.

· Strong communication, negotiation, analytical, and decision-making skills.

· Excellent problem-solving abilities with the capacity to assess risk and recommend appropriate solutions.

· Strong organizational and time-management skills, with the ability to manage multiple priorities.

· Highly accountable, results-oriented, and able to work effectively in a fast-paced environment.

· Collaborative team player with a willingness to share knowledge and support colleagues.

· Ability to manage high-volume workloads while maintaining accuracy and attention to detail.

· Self-motivated with the ability to work independently and exercise sound judgment.

· Proficiency with Microsoft Office and customer relationship management (CRM) or account management systems.

Salary Range 

$64,000 - $80,000 / year 

How to Apply 

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.  

When referencing this job, quote #302724

This position for employment is for a current vacancy with Vaco/Highspring’s client. You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.